inChurch

Product Designer

• Work in cross-functional squads, collaborating with PMs, tech leads, and stakeholders to create human-centered solutions.
• Contribute to research, prototyping, and validation of ideas, translating needs into intuitive and accessible experiences.
• Propose and develop product solutions using artificial intelligence.
• Represent design in strategic discussions, advocating best practices and promoting a strong product culture.
• Create and maintain journeys, flows, and interfaces using tools such as Figma.
• Help evolve our Design System and ensure consistency across platforms.
• Participate in user research and turn insights into design decisions.

Content Marketing Manager

• Develop and execute inChurch's internal and external content strategy
• Create and manage editorial lines aligned with the company's strategic objectives
• Adapt and repurpose content across formats and social platforms (LinkedIn, Instagram, Blog, etc.)
• Analyze content performance data and metrics to inform decision-making
• Autonomously determine what should be published, prioritized, or discontinued
• Supervise and guide the content production operations team (designers, video producers, social media)
• Ensure communication aligns with brand positioning and respects audience diversity
• Build and grow audience on digital platforms
• Collaborate with the Growth team on strategic content projects aimed at conversion

Content Specialist

Backend Engineer

• Develop new features following best practices for architecture and performance.
• Create and maintain automated tests to ensure code stability and reliability.
• Perform corrective and evolutionary maintenance on existing services.
• Optimize queries and operations to ensure platform scalability.
• Participate in code reviews, technical alignments, and agile rituals.

Backend Developer

Support Engineer

• Respond to customers promptly, courteously, and with a personalized approach, ensuring a positive experience at every touchpoint;
• Log, track, and resolve questions, requests, and complaints through available support channels (email, chat, WhatsApp);
• Organize ongoing customer conversations, keeping history up to date and properly categorized;
• Manage bug tickets with the IT team, ensuring clarity and appropriate prioritization for each request;
• Collaborate with a multidisciplinary team to propose and implement solutions that drive customer success;
• Monitor adherence to support metrics (such as SLA, FRT — First Response Time, ART — Average Response Time, CSAT, and quality score), contributing to initiatives that promote continuous improvement;
• Identify recurring problem patterns or suggestions and convey relevant feedback to product and technology teams;
• Contribute to the creation and maintenance of support materials (FAQ, tutorials, knowledge base);
• Ensure communication with customers is clear, empathetic, and assertive, respecting the company’s values and tone of voice.

Product Designer

Content Specialist

Backend Developer

Junior Support Analyst, Customer Support