Imubit

Manager

• Serve as the primary point of contact and trusted advisor for a portfolio of industrial customer accounts, spanning the full account lifecycle from new project delivery through long-term sustainment.
• Own customer success criteria end-to-end: define them, track them, communicate progress, and drive resolution of risks and blockers.
• Serve as the primary point of contact for customer tactical and operational teams, leading regular project status meetings and building trusted relationships across all levels of the customer organization—from frontline operations personnel to executive leadership. Co-lead monthly and quarterly business reviews with Portfolio Managers and customer stakeholders.
• Proactively identify detractors, document risks and challenges internally, and escalate with well-formed recommendations.
• Support Account Directors in driving subscription renewals and expanding deals by identifying new value-generation opportunities within existing accounts.
• During the project delivery phase, lead the full project lifecycle: scope definition, requirements gathering, stakeholder alignment, team coordination, milestone tracking, and successful commissioning of Imubit solutions.
• Translate customer business needs into clear technical direction for the broader delivery team.
• Anticipate project risks before they surface and put mitigation plans in place — keeping execution on track without sacrificing quality.
• Plan and lead all major customer engagements: kickoffs, design reviews, commissioning sessions, and continuous improvement cycles.
• Once a solution is commissioned, transition the account into sustainment mode — ensuring deployed models remain evergreen, continue to generate value, and adapt as the customer's process and economic environment evolve.
• Continuously identify opportunities to improve existing solutions or develop new use cases (Inferentials, DLPs, expanded optimization models) across the customer's site.
• Collaborate with Account Directors and Business Consulting on out-of-scope opportunities that unlock additional revenue.
• Leverage your industry engineering expertise to build credibility with plant operators, process engineers, and site leadership — positioning yourself as a knowledgeable partner, not just a vendor.
• Communicate Imubit's technology, capabilities, and limitations in clear, audience-appropriate terms — from site-level operators to C-suite executives.
• Train and orient customer stakeholders (operators, engineers, management) on Imubit's platform and how to extract maximum value from deployed solutions.
• Serve as a conduit between the customer and Imubit's Product and R&D teams, channeling field insights to shape the product roadmap.
• Lead and coordinate a cross-functional delivery team (Implementation Engineers, data scientists, infrastructure) without direct management authority — earning influence through expertise and trust.
• Partner closely with Account Directors on account strategy; collaborate with Business Consulting on expansion opportunities.
• Share institutional knowledge across the delivery organization and contribute to the continuous improvement of Imubit's delivery methodology.

Solution Manager

Engineer

• Analyze process data, evaluate and shape AI‑driven optimization models, and collaborate closely with plant personnel
• Become a trusted technical partner to help clients understand, adopt, and benefit from Imubit’s technology
• Apply Chemical Engineering knowledge to continuously optimize live manufacturing processes
• Engage directly with plant engineers, operations, and controls teams to understand site‑specific constraints, opportunities and economic drivers
• Leverage deep understanding of the customer's process to position yourself as a credible, trusted advisor to plant operators and management

Solution Manager

Refining and Petrochemical Process Optimization Engineer