FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
About the role
Key responsibilities & impact- Serve as the primary point of contact and trusted advisor for a portfolio of industrial customer accounts, spanning the full account lifecycle from new project delivery through long-term sustainment.
- Own customer success criteria end-to-end: define them, track them, communicate progress, and drive resolution of risks and blockers.
- Serve as the primary point of contact for customer tactical and operational teams, leading regular project status meetings and building trusted relationships across all levels of the customer organization—from frontline operations personnel to executive leadership. Co-lead monthly and quarterly business reviews with Portfolio Managers and customer stakeholders.
- Proactively identify detractors, document risks and challenges internally, and escalate with well-formed recommendations.
- Support Account Directors in driving subscription renewals and expanding deals by identifying new value-generation opportunities within existing accounts.
- During the project delivery phase, lead the full project lifecycle: scope definition, requirements gathering, stakeholder alignment, team coordination, milestone tracking, and successful commissioning of Imubit solutions.
- Translate customer business needs into clear technical direction for the broader delivery team.
- Anticipate project risks before they surface and put mitigation plans in place — keeping execution on track without sacrificing quality.
- Plan and lead all major customer engagements: kickoffs, design reviews, commissioning sessions, and continuous improvement cycles.
- Once a solution is commissioned, transition the account into sustainment mode — ensuring deployed models remain evergreen, continue to generate value, and adapt as the customer's process and economic environment evolve.
- Continuously identify opportunities to improve existing solutions or develop new use cases (Inferentials, DLPs, expanded optimization models) across the customer's site.
- Collaborate with Account Directors and Business Consulting on out-of-scope opportunities that unlock additional revenue.
- Leverage your industry engineering expertise to build credibility with plant operators, process engineers, and site leadership — positioning yourself as a knowledgeable partner, not just a vendor.
- Communicate Imubit's technology, capabilities, and limitations in clear, audience-appropriate terms — from site-level operators to C-suite executives.
- Train and orient customer stakeholders (operators, engineers, management) on Imubit's platform and how to extract maximum value from deployed solutions.
- Serve as a conduit between the customer and Imubit's Product and R&D teams, channeling field insights to shape the product roadmap.
- Lead and coordinate a cross-functional delivery team (Implementation Engineers, data scientists, infrastructure) without direct management authority — earning influence through expertise and trust.
- Partner closely with Account Directors on account strategy; collaborate with Business Consulting on expansion opportunities.
- Share institutional knowledge across the delivery organization and contribute to the continuous improvement of Imubit's delivery methodology.
Requirements
What you’ll need- BSc in Chemical Engineering, Process Engineering, Petroleum Engineering, Mechanical Engineering, or a related technical discipline, or equivalent practical experience.
- 5–10 years of experience in manufacturing-adjacent industries — refining, petrochemical, cement, mining, or similar industrial domains.
- Demonstrated track record in one or more of the following: program or project management in a manufacturing or industrial setting; plant or process engineering with a customer-facing or consulting component; technical account management or customer success with industrial software or technology.
- Experience working cross-functionally across operations, engineering, and commercial teams.
- Comfortable presenting to and engaging with executive-level stakeholders.
- Willingness to travel 20-25% as required.
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Flexible work arrangements
- Professional development opportunities
- Remote work options
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementprogram managementplant engineeringprocess engineeringtechnical account managementcustomer successrequirements gatheringstakeholder alignmentmilestone trackingdata analysis
Soft Skills
communicationrelationship buildingproblem solvingrisk managementcross-functional collaborationinfluence without authoritytrainingcustomer engagementstrategic thinkingcontinuous improvement
Certifications
BSc in Chemical EngineeringBSc in Process EngineeringBSc in Petroleum EngineeringBSc in Mechanical EngineeringProject Management Professional (PMP)Certified ScrumMaster (CSM)Lean Six Sigma CertificationCertified Engineering Technician (CET)Technical Account Manager CertificationCustomer Success Manager Certification