IMTF - Excellence in RegTech Solutions

IT Support

IMTF - Excellence in RegTech Solutions

full-time

Posted on:

Location Type: Hybrid

Location: Bensheim • Germany

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Tech Stack

JamfLinuxMacOS

About the role

  • Provide 1st- and 2nd-level IT support (helpdesk) and assist colleagues with hardware, software, and application-related questions.
  • Support the installation, configuration, and maintenance of notebooks and end-user devices throughout the hardware lifecycle.
  • Track and document security alerts and cases.
  • Help manage the internal server infrastructure.
  • Assist with hardware rollouts, upgrades, and replacements.
  • Troubleshoot technical issues in a structured manner and escalate more complex cases when necessary.
  • Support the onboarding of new employees by preparing IT equipment, user accounts, and applications.
  • Assist with mobile asset management for Germany, including smartphones, SIM cards, and related devices.
  • Help maintain the IT equipment asset management process, ensuring proper documentation and lifecycle tracking.
  • Document support cases and solutions to contribute to knowledge sharing and process improvement.
  • Collaborate closely with colleagues worldwide and external service providers to ensure stable and secure IT operations.

Requirements

  • Completed vocational training, or comparable qualification in IT, business informatics, or a related field.
  • 3-5 years of professional experience in a comparable position
  • Practical experience in IT support, service desk, or helpdesk environments.
  • Knowledge of Windows, macOS, and Linux, Office 365 applications, Intune, Jamf and end-user hardware.
  • Hands-on mindset, and a structured approach to problem-solving.
  • Strong communication skills, team spirit, and a high level of service orientation.
  • Very good command of German and English, both written and spoken.
Benefits
  • **Make the World Safer**: Contribute to preventing financial crime and help our customers create a safer world.
  • **Be Part of an Established RegTech**: Make a difference at a leading RegTech company in Switzerland.
  • **International Exposure**: Expand your horizons by working with international customers on various challenging projects and markets in a dynamic, multicultural team.
  • **Ownership and Development**: Make an impact and develop yourself by taking on significant ownership and responsibility from the beginning.
  • **Flexible Work Environment**: Enjoy flexible working hours and a hybrid workplace - four days in the office and one day remote work from home per week.
  • **Paid Further Education**: Take advantage of opportunities for paid further education to enhance your skills and career growth.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT supporthelpdesktroubleshootinghardware installationsoftware configurationmobile asset managementWindowsmacOSLinuxOffice 365
Soft Skills
communication skillsteam spiritservice orientationstructured problem-solvingcollaboration
Certifications
vocational training in ITbusiness informatics qualification