IMS Nucleii

Customer Success Manager

• Build and maintain strong, long-term relationships as the primary point of contact for your assigned clients.
• Lead regular check-ins, business reviews, and strategic client meetings to ensure satisfaction and alignment with their goals.
• Own the renewal process end-to-end, securing timely contract extensions and minimizing churn.
• Proactively identify and mitigate risks to retention before they become problems.
• Consistently meet or exceed renewal and retention targets.
• Help clients achieve measurable outcomes by sharing best practices, insights, and guidance that maximize ROI.
• Monitor client usage, adoption, and performance data to spot gaps or opportunities early.
• Identify and pursue expansion opportunities within existing accounts to drive revenue growth.
• Partner with sales, operations, product, and support teams to deliver a seamless client experience.
• Maintain accurate account information, renewal forecasts, and expansion pipeline in CRM.
• Report regularly on client health, retention metrics, and growth opportunities.

Client Success Manager