Client Success Manager

IMS Nucleii

Client Success Manager responsible for maintaining client relationships and ensuring value delivery at ICC-IMS. Focus on renewals, performance monitoring, and strategic meetings for client satisfaction.

Posted 6/9/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $100,000 per yearWebsite

About the role

Key responsibilities & impact

Build and maintain strong, long-term relationships as the primary point of contact for your assigned clients.
Lead regular check-ins, business reviews, and strategic client meetings to ensure satisfaction and alignment with their goals.
Own the renewal process end-to-end, securing timely contract extensions and minimizing churn.
Proactively identify and mitigate risks to retention before they become problems.
Consistently meet or exceed renewal and retention targets.
Help clients achieve measurable outcomes by sharing best practices, insights, and guidance that maximize ROI.
Monitor client usage, adoption, and performance data to spot gaps or opportunities early.
Identify and pursue expansion opportunities within existing accounts to drive revenue growth.
Partner with sales, operations, product, and support teams to deliver a seamless client experience.
Maintain accurate account information, renewal forecasts, and expansion pipeline in CRM.
Report regularly on client health, retention metrics, and growth opportunities.

Requirements

What you’ll need

A Bachelor's degree in Engineering, Business, or a related field.
3–5 years of experience in a sales or client service role.
A proven track record of securing renewals and expanding services within existing accounts.
Excellent communication, relationship-building, and negotiation skills.
Strong problem-solving skills and the ability to navigate complex client needs.
Hands-on experience with CRM systems and customer success tools.
A self-starter mindset with the ability to manage multiple accounts and competing priorities effectively.

Benefits

Comp & perks

Health insurance
Paid time off
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementrenewal processretention metricsclient usage monitoringdata analysisrevenue growth strategiescontract negotiationbusiness reviewsstrategic planningperformance data analysis

Soft Skills

communicationrelationship-buildingnegotiationproblem-solvingself-starter mindsettime managementclient satisfaction focusstrategic thinkingadaptabilitycollaboration