IMS Legal Strategies

Engagement Manager

IMS Legal Strategies

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Performs the onboarding for experts retained for an engagement in either a litigation support project as an expert witness or as a consultant in a business project
  • Educate experts on roles and responsibilities in an engagement with IMS as the contractor and the expert as the sub-contractor in both a litigation support and a business consulting environment
  • Gather and disseminate competitive intelligence from experts
  • Serve as IMS liaison during the active engagement of experts, responding to questions, requests, needs, and updates
  • Stay in frequent contact with engaged experts delivering high touch service, keeping experts, client managers, and the Manager of Engagement Services apprised of project status
  • Resolve issues, follow escalation procedures for billing/payment disputes and performing proactive analysis to mitigate and prevent future disputes and issues
  • Serve as coordinator of engagement tasks with the primary departments of Fulfillment, Contracts, Accounting, and Sales & Marketing
  • Provide timely high touch service and exceptional follow up with all experts
  • Serve as the single point of contact for all expert inquiries and dispute coordination and resolution
  • Actively work to service and improve all aspects of an expert engagement

Requirements

  • BS or BA degree preferred
  • Experience in business relationship management and/or customer relationship management preferred
  • Law/consulting firm experience a plus
  • Strong computer skills required, experience working with various platforms is favorable
Benefits
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Applicant Tracking System Keywords

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Soft Skills
communicationproblem-solvingcustomer servicerelationship managementcoordinationissue resolutionanalytical skillshigh touch servicefollow-upliaison
Certifications
BS degreeBA degree