ImpulseUP

Junior Customer Success Analyst – Onboarding

ImpulseUP

full-time

Posted on:

Location Type: Remote

Location: Brazil

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Job Level

Junior

About the role

  • Support and assist customers to achieve success using Impulseup.
  • Conduct planned meetings and activities with clients.
  • Perform demonstrations and configure the Impulseup platform for customers.
  • Create, review, and publish various content for our blogs.
  • Proactively collaborate with sales, marketing, and product teams to plan new ways to improve the customer experience.
  • Stay continuously updated on market trends related to strategic HR.

Requirements

  • Degree in Psychology, Business Administration, Human Resources, or a related field.
  • Consultative customer service experience (internal or external) with strong empathy.
  • Experience in goal management, performance management, or Organizational Human Development (DHO).
  • Experience creating training programs and workshops.
  • Experience in strategic planning.
  • Interest in diving deep into the product and continuously staying up to date on HR trends.
  • Ability to manage a portfolio of clients while maintaining control of technical details.
  • Ability to balance empathy with the firmness required to manage expectations.
Benefits
  • 📚 Professional development support: 2 hours per week during business hours for study.
  • Recurring feedback and quarterly performance reviews.
  • 🥗 Flexible food and meal benefit (Caju Card).
  • 💊 Health and dental plans (Unimed): coverage up to 85%.
  • ⏰ Flexible working hours.
  • 💻 Remote work.
  • 💻 Home office allowance (Caju Card).
  • 🍃 Day off on your birthday.
  • ⏳ Time-of-service day off.
  • 🤱 Maternity, paternity, marriage, and bereavement leave.
  • 👶 Childcare assistance.
  • 🏋️ Wellhub.
  • 🩺 Conexa Saúde.
  • 🩺 Life insurance.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
goal managementperformance managementOrganizational Human Developmenttraining program creationworkshop facilitationstrategic planning
Soft Skills
consultative customer serviceempathyclient portfolio managementexpectation management