Senior Director, Client Services
Impiricus
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $130,000 - $150,000 per year
Job Level
About the role
- Own a portfolio of pharmaceutical accounts with responsibility for retention, expansion, and overall account health
- Develop and execute annual account growth plans aligned to client brand and portfolio strategies
- Work with your Client Success Managers and Business Development partners to identify and close upsell/cross-sell opportunities in partnership with Sales, contributing to revenue growth targets
- Lead quarterly business reviews (QBRs) to both internal stakeholders and external partners to clearly present campaign metrics and demonstrate measurable ROI
- Collaborate with client to understand the brands strategic imperatives and business objectives, ensuring campaigns are strategic and set up for success
- Cultivate strong client relationships acting as a trusted advisor in the space
- Displays understanding and ownership of full MLR submission and approvals process, acting as the expert in content guardrails and functionality of the platform
- Collaborate with client stakeholders and extended teams for project execution
- Manage and mentor a team of Client Services Managers and Coordinators, fostering a high-performance, solutions-oriented team culture
- Lead collaboration across Sales, Operations, Product, Data, and Medical teams to deliver integrated solutions
- Contribute to department-level strategic initiatives and best practices, including working with Product team on internal roadmap priorities based on client feedback and market opportunity
- Escalate and resolve risks proactively to protect revenue and client satisfaction
Requirements
- Bachelor’s degree in a relevant field
- 5-7 year’s experience in Pharmaceutical Marketing at an agency or similar
- History of working with clients to craft campaigns in the HCP space (open to experience in DTC) to meet client goals and deliver on time
- Experience leading and developing high-performing teams
- Proven history of building strategic client relationships, preferably with brand managers at pharmaceutical companies / agencies
- Exceptional presentation skills and the ability to think quickly and problem solve
- Ability to work in a fast paced, tight deadline environment, an organized and autonomous worker
- Proven ability to drive revenue growth through consultative selling and strategic expansion
- Travel as much as 1x per quarter for team meetings
Benefits
- Healthcare: Medical, dental, and vision coverage for you and your dependents + on-demand healthcare concierge
- HSA, FSA & DCFSA: Pre-tax savings options for healthcare and dependent care, with monthly employer contributions to HSA (if enrolled in a high-deductible plan)
- Coverage & Protection: 100% paid short- and long-term disability, plus life and AD&D insurance
- Flexible Time Off: Take the time you need with a flexible vacation policy — recharge your batteries your way
- Parental Leave: 12 weeks of paid leave to spend time with your newborn, adopted, or foster child (available after 6 months)
- Your Work, Your Way: If you’re close to an office, we encourage spending some time in-person to collaborate and connect. If not, remote is always an option.
- Home Office Setup: We’ll ship you the gear you need to create a comfortable workspace at home.
- 401(k): Save for your future with tax advantages (and company match!)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
pharmaceutical marketingaccount managementcampaign developmentupsellcross-sellbusiness reviewsMLR submissionproject executionconsultative sellingstrategic expansion
Soft Skills
client relationship managementpresentation skillsproblem solvingorganizational skillsautonomous workteam leadershiphigh-performance culturecollaborationstrategic thinkingadaptability
Certifications
Bachelor’s degree