Impiricus

Senior Client Services Manager

Impiricus

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $95,000 - $110,000 per year

Job Level

Senior

About the role

  • Lead ongoing client and agency relationships at the campaign level, providing strategic guidance, proactive communication, and solutions-oriented problem solving with support from your Director.
  • Guide client calls, ensure alignment on scope and timelines, and provide written recaps that reinforce accountability and forward progress.
  • Displays understanding and ownership of MLR submission and approvals process.
  • Ensure all client-facing requirements and approvals are tracked and progressing toward launch, initiating status meetings and follow-ups to maintain alignment and on-time delivery.
  • Ensure constant, clear communication with internal teams to relay client status updates and relevant aspects of campaign launches
  • Draft client facing materials including kick-off decks, status documents etc., working with the Coordinator and Director to get all materials ready for client
  • Track campaign progress on internal project management software, ensuring all necessary tasks are completed / being assigned correctly
  • Work with the Director and Sales lead to track client KPIs and end of campaign metrics
  • Identify opportunities for account growth and collaborate with Director and Sales lead on renewals, upsells and incremental service.

Requirements

  • 4+ year’s experience in Pharmaceutical Marketing at an agency or similar
  • History of independently managing and crafting complex campaigns across multiple stakeholders in the pharmaceutical industry
  • Demonstrated ability to translate client goals into actionable campaign plans
  • Strong project management skills
  • Extreme attention to detail
  • Ability to work in a fast paced, tight deadline environment, an organized and autonomous worker
  • Travel as much as 1x per quarter for team meetings
Benefits
  • Healthcare: Medical, dental, and vision coverage for you and your dependents + on-demand healthcare concierge
  • HSA, FSA & DCFSA: Pre-tax savings options for healthcare and dependent care, with monthly employer contributions to HSA (if enrolled in a high-deductible plan)
  • Coverage & Protection: 100% paid short- and long-term disability, plus life and AD&D insurance
  • Flexible Time Off: Take the time you need with a flexible vacation policy — recharge your batteries your way
  • Parental Leave: 12 weeks of paid leave to spend time with your newborn, adopted, or foster child (available after 6 months)
  • Your Work, Your Way: If you’re close to an office, we encourage spending some time in-person to collaborate and connect. If not, remote is always an option.
  • Home Office Setup: We’ll ship you the gear you need to create a comfortable workspace at home.
  • 401(k): Save for your future with tax advantages (and company match!)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementcampaign managementKPI trackingMLR submissionclient communicationproblem solvingstrategic guidanceaccount growthtimeline managementdetail orientation
Soft Skills
organizational skillsautonomous workproactive communicationcollaborationattention to detailtime managementclient relationship managementadaptabilityleadershipstakeholder management