impact.com

Solutions Consultant

impact.com

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $130,000 - $145,000 per year

About the role

  • Core member of the account team working with customers and prospects during sales cycles to inspire use cases and build confidence in our products and integrations
  • Conduct discovery sessions with clients to document customer current and future states as well as technical requirements, positive business outcomes and the metrics they use to measure them
  • Design solution plan and technical integration documentation to address customer requirements that can be transitioned to onboarding and CS teams to ensure continuity throughout the customer lifecycle
  • Lead technical sales activities including: development of technical assets for pipeline generation campaigns, creating and delivering presentations, platform demonstrations, scoping technical solutions and technical validation form, facilitating working sessions with prospects using our product and advising on proof of concept activations
  • Draft technical RFP responses and project manage technical and security questionnaire responses in a timely manner
  • Collaborate with product teams to aggregate and share customer and industry requests for product roadmap, articulate product vision to customers/prospective clients and maintain expertise of latest product innovation and enhancements
  • Create re-usable content that can be used across the broader sales and solutions organization

Requirements

  • Bachelor’s degree or equivalent experience required
  • 5+ years working in a customer facing role at a digital marketing or technology company.
  • Familiarity of affiliate and/or digital marketing industry preferred
  • Proven performance in a pre-sales support role selling a SaaS solution through demonstrations, drafting RFP responses, and onboarding sales executives
  • Continuous learner looking to be challenged with new product capabilities and customer use cases
  • Experience within the marketing technology (MarTech) ecosystem required
  • Natural curiosity leading to a deep understanding of the client challenges
  • Knowledge of JavaScript, APIs, file transfer systems
  • Creative thinker with strong problem-solving skills
  • Excellent verbal and written communication with ability to command engagement at an executive level
  • In-depth understanding of SaaS platforms and digital marketing solutions
  • Ability to communicate complex technical information to a non-technical audience and make complex solutions simple
  • Consistent and detailed approach to preparation and team collaboration.
Benefits
  • Medical, Dental, and Vision insurance
  • Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled
  • Flexible spending accounts and 401(k)
  • Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
  • Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
  • A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
  • Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
  • Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
  • Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
JavaScriptAPIsfile transfer systemsSaaS solutionstechnical integration documentationtechnical RFP responsespipeline generation campaignsproduct demonstrationsproof of concept activationsproject management
Soft skills
problem-solvingverbal communicationwritten communicationteam collaborationnatural curiositycreative thinkingcustomer engagementpreparationadaptabilitycontinuous learning