IMPaCT Care

Customer Success Manager

• We provide competitive compensation and equity grants, comprehensive benefits and plenty of opportunities for team-building and fun. Plus you get to work from home.
• What You’ll Do: Project & Relationship Excellence: Do what you say you will: Delight your customers by keeping your commitments and proactively communicating when deliverables are at risk or behind schedule. Document like a pro: Capture meeting notes with laser focus, highlighting decisions/actions (e.g., Per 6/15 discussion, Sunbelt will pilot new workflows by Q3). Communicate with polish: Deliver succinct, actionable updates (e.g., quarterly business review decks, risk mitigation plans).
• Customer Success Management: Co-manage a portfolio of 10-15 healthcare customers, ensuring retention and contract expansion through tight execution and relationship management. Support end-to-end CHW program launches, implementation, and ongoing success, coordinating across stakeholders to ensure successful execution and achievement of customer goals. Own and streamline the Tech Review process by collaborating with IT and customer stakeholders to assess technical needs, align on compliance requirements, and establish clear timelines and success metrics—ensuring frictionless platform adoption and scalability.

Affiliate Manager

• As a Physician Partner, you will: Dedicate 5–10 hours per week to real-time telehealth visits with patients referred by CHWs including consults, prescribing medications when appropriate, and providing clinical guidance. • Collaborate with CHWs to evaluate patient needs and determine eligibility for Community Health Integration services. • Provide clinical consultation and oversight to CHWs as they support patients with social needs and healthcare navigation. • Promote preventive care and overall well-being through education and evidence-based strategies. • Maintain accurate and up-to-date patient records, including reviewing and affirming the documentation created by the patient’s CHW. • Respond to patient questions, chart notes, and administrative messages as they transition to a primary care home. • Provide occasional follow-up visits to address urgent or time-sensitive medical needs. • Complete required training and adhereto company policies and best practices.

Physician Partner

• What You'll Do\n• Dedicate 5–10 hours per week to real-time telehealth visits with patients referred by CHWs including consults, prescribing medications when appropriate, and providing clinical guidance.\n• Collaborate with CHWs to evaluate patient needs and determine eligibility for Community Health Integration services.\n• Provide clinical consultation and oversight to CHWs as they support patients with social needs and healthcare navigation.\n• Promote preventive care and overall well-being through education and evidence-based strategies.\n• Maintain accurate and up-to-date patient records, including reviewing and affirming the documentation created by the patient’s CHW.\n• Respond to patient questions, chart notes, and administrative messages as they transition to a primary care home.\n• Provide occasional follow-up visits to address urgent or time-sensitive medical needs.\n• Complete required training and adhere to company policies and best practices.\n

Customer Success Manager

Physician Partner

Nurse Practitioner Partner