IMPACT BRANDS

Customer Support Representative

IMPACT BRANDS

full-time

Posted on:

Location Type: Remote

Location: Lithuania

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 €1,500 - €1,800 per month

About the role

  • Respond to customer inquiries via email, chat, and/or phone.
  • Identify customer needs and provide accurate information about products or services.
  • Troubleshoot issues and provide step-by-step solutions.
  • Escalate complex or unresolved cases to the appropriate internal teams.
  • Document customer interactions in CRM or ticketing systems.
  • Follow up with customers to ensure issue resolution.
  • Maintain up-to-date knowledge of company products, services, and policies.
  • Contribute to knowledge base articles and process improvements.
  • Meet defined KPIs (response time, resolution time, CSAT, etc.).

Requirements

  • High school diploma or equivalent (Bachelor’s degree is a plus).
  • Previous experience in customer service, support, or helpdesk roles preferred.
  • Strong verbal and written communication skills, with fluency in English.
  • Problem-solving mindset and attention to detail.
  • Ability to work in a fast-paced environment.
Benefits
  • Remote work.
  • Home office budget.
  • Health and wellness budget.
  • 25+ Working Days of Holidays.
  • 2 paid days for personal growth and community impact.
  • Personal development opportunities.
  • Professional growth recognized.
  • Achievement Bonus.
  • Exclusive access to health and wellness products.
  • Regular team-building activities and engaging online events.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
strong verbal communicationstrong written communicationproblem-solvingattention to detailability to work in a fast-paced environment
Certifications
high school diplomaBachelor’s degree