IMPACT BRANDS

Call Center Representative

• Perform a high volume of outbound sales calls to customers to interact with them and identify their needs or issues
• Clarify information and provide recommendations and solutions to customers via telephone calls
• Build positive work relationships with customers to enhance the image and public perception of a company
• Strive to improve customer satisfaction through excellent customer service
• Place outbound calls to customers to promote new products and services
• Complete call notes and call reports as necessary and update them in the database
• Obtain and evaluate all relevant data to handle complaints and inquiries
• Keep a high level of knowledge about existing products and services
• Perform other related tasks as assigned

Outbound Sales Call Center Agent

Customer Support

• Call Control & Resolution: Lead customer interactions efficiently while maintaining a professional, empathetic tone.
• Retention: Identify at-risk customers and apply problem-solving strategies to reduce churn.
• Sales & Upselling: Analyze customer needs to recommend relevant products and services, meeting team growth targets.
• Documentation: Document customer records to ensure a seamless experience.
• Conflict Resolution: Address complex service issues with a positive, solutions-oriented approach.
• And other tasks

Customer Support Agent

• Lead customer interactions efficiently while maintaining a professional tone.
• Identify at-risk customers and apply problem-solving strategies.
• Analyze customer needs to recommend relevant products and services.
• Document customer records to ensure a seamless experience.
• Address complex service issues with a positive, solutions-oriented approach.
• Perform other related tasks as required.

Performance Marketing

• Plan, manage, and optimize Amazon PPC campaigns (Sponsored Products, Sponsored Brands, Sponsored Display, and DSP).
• Develop and execute data-driven strategies to improve ACOS, TACOS, CTR, CPC, and ROAS.
• Perform ongoing keyword research, competitor research, and market analysis.
• Continuously test and refine bidding strategies, audience targeting, and ad creatives.
• Track and analyze PPC metrics, provide actionable insights.
• Optimize budget allocation for peak sales events and seasonal promotions.
• Stay up to date with the latest Amazon advertising features and strategies.

Advertising Specialist, PPC

Growth Marketing

• Drive Revenue growth, optimise for conversions.
• Overlook product launch cycle from A to Z.
• Optimize product listings (titles, descriptions, keywords, images).
• Manage Amazon PPC advertising campaigns.
• Research keywords and market trends.
• Monitor sales and performance reports.
• Improve product rankings and visibility.
• Track competitor products and pricing.
• Maintain account health and customer satisfaction.
• And other assigned tasks.

Outbound Sales Call Center Agent

Customer Support Agent

Customer Support Agent

Advertising Specialist, PPC

Growth Specialist