IMPACT BRANDS

Customer Support Team Lead

IMPACT BRANDS

full-time

Posted on:

Location Type: Remote

Location: Lithuania

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Salary

💰 €1,600 per month

Job Level

Senior

About the role

  • Oversee daily operations of the Customer Support team
  • Provide support and guidance to team members
  • Monitor and track team attendance to ensure adequate coverage
  • Conduct one-on-one coaching sessions to enhance agent performance and skills
  • Assess and track agent efficiency on a daily, weekly, and monthly basis
  • Review and approve leave requests
  • And other tasks.

Requirements

  • Proven experience in customer support or team management
  • Strong communication and leadership skills
  • Proficiency with Zendesk, Shipstation, or similar platforms
  • Ability to analyze data and identify trends for process improvement
  • Detail-oriented with excellent organizational and problem-solving abilities
  • Excellent English skills (B2-C1).
Benefits
  • Remote work.
  • Home office budget.
  • Health and wellness budget.
  • 25+ Working Days of Holidays.
  • 2 paid days for volunteering.
  • Personal development opportunities.
  • Professional growth benefits.
  • Achievement Bonus.
  • Access to health and wellness products.
  • Team building activities.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
communicationleadershiporganizational skillsproblem-solvingdetail-oriented