Senior Client Services Technician

Immunovant

full-time

Posted on:

Location Type: Remote

Location: North Carolina • United States

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Salary

💰 $130,000 - $145,000 per year

Job Level

Senior

About the role

  • Provide white glove support to employees, executives, and VIPs.
  • Application and hardware troubleshooting and resolution.
  • Manage employee lifecycle changes (joiner, mover, leaver).
  • Manage user accounts and groups via Active Directory, Okta, and Entra ID.
  • Manage complex Level 2/3 issues and coordinate with Level 1 MSP to ensure timely resolution.
  • Act as a trusted technical advisor and maintain a high-quality support experience.
  • Manage and maintain systems and knowledge base articles.
  • Support OS upgrades, device refreshes, offsite deployments, and other strategic initiatives.
  • Take ownership of issues and drive them to resolution with urgency.

Requirements

  • 5+ years of experience in end user support
  • Proven white glove and executive support experience
  • Strong knowledge of Microsoft 365, Windows OS, Entra ID, Intune, Okta, and iPad support
  • Excellent communication and customer service skills
  • Ability to work independently, prioritize effectively, and maintain accountability
  • Experience working with MSPs or distributed support teams
  • Strong troubleshooting and analytical abilities
  • Familiarity with ITIL or formal change management frameworks.
Benefits
  • Equity and other forms of compensation
  • Full range of medical, dental, and vision benefits
  • 401k
  • Unlimited paid time off
  • Parental leave
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
end user supporttroubleshootinganalytical abilitiesMicrosoft 365Windows OSEntra IDIntuneOktaiPad supportchange management
Soft Skills
communication skillscustomer service skillsindependenceprioritizationaccountabilityownershipurgency