Immunovant

Client Services Representative

• Provide white glove support to employees, executives, and VIPs.
• Application and hardware troubleshooting and resolution.
• Manage employee lifecycle changes (joiner, mover, leaver).
• Manage user accounts and groups via Active Directory, Okta, and Entra ID.
• Manage complex Level 2/3 issues and coordinate with Level 1 MSP to ensure timely resolution.
• Act as a trusted technical advisor and maintain a high-quality support experience.
• Manage and maintain systems and knowledge base articles.
• Support OS upgrades, device refreshes, offsite deployments, and other strategic initiatives.
• Take ownership of issues and drive them to resolution with urgency.

Senior Client Services Technician