Immediate

Operations

• As a Senior Ad Operations Executive, you will be an experienced and highly motivated individual who has a minimum of 2 years’ experience and is keen to further develop a career in digital advertising. The successful candidate will work with the team in managing ad campaigns across our portfolio of websites including Top Gear, Good Food, Radio Times, Made for Mums, Gardeners World and Olive.
• As a Senior Ad Operations Executive you will;
• Work closely with the sales team to ensure campaigns go live swiftly and monitor where campaigns may be late.
• Manage campaigns to ensure both revenue and performance can be maximised.
• Liaise with Sales Planners on all campaign issues.
• Liaise closely with our licensed Ad Server on all technical issues and updates.
• With Ad Operations, conduct technical troubleshooting and resolve any issues identified.
• Monitor campaign performance through Google Ad Manager (GAM) and optimise campaigns to increase effectiveness and audience reach.
• Acute attention to detail, and the ability to traffic campaigns error free.

Senior Ad Operations Executive

Customer Support

• Provide email and telephone support to Nutracheck members on diet, health and weight management.
• Handle membership, app usage and technical support queries primarily via email; assist on the Helpline.
• Empathise with members and deal sensitively with weight and health issues.
• Perform technical checks and use initiative to resolve issues; liaise with technical team.
• Maintain accurate customer contact records and always look to add value to customer interactions.
• Deliver ad hoc projects such as customer research, feature development support and testing new functionality.

Senior Ad Operations Executive

Customer Care Advisor