Immediate

Customer Support

• Provide email and telephone support to Nutracheck members on diet, health and weight management.
• Handle membership, app usage and technical support queries primarily via email; assist on the Helpline.
• Empathise with members and deal sensitively with weight and health issues.
• Perform technical checks and use initiative to resolve issues; liaise with technical team.
• Maintain accurate customer contact records and always look to add value to customer interactions.
• Deliver ad hoc projects such as customer research, feature development support and testing new functionality.

Customer Care Advisor