IMH

Customer Service Coordinator

IMH

full-time

Posted on:

Location Type: Remote

Location: Colorado • United States

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Salary

💰 $23 - $34 per hour

About the role

  • Provides leadership and support to the Caregivers in Customer Service.
  • Assists with the coordination of service for workloads and scheduling.
  • Interacts with internal and external partners to provide information and resolve billing and service inquiries for care provided at our Care Sites and Clinics.
  • Resolves escalations from patients and internal partners.
  • Assist with scheduling and ensuring proper coverage of functions supported.
  • Resolves technical and access issues encountered by Caregivers and determines when an escalation to the IT Help Desk is required.

Requirements

  • High School diploma or GED
  • 2 Years of experience in customer service, collections, or call center environment
  • 1 year of experience in a healthcare billing environment
  • 3 Years of experience in customer service, collections or call center environment.
  • Demonstrates excellent interpersonal and communication skills, including written, verbal and email etiquette.
  • Demonstrates advanced computer literacy
  • Demonstrates an ability to multi-task
  • Demonstrates strong problem solving, conflict resolution and negotiation skills.
  • Demonstrated ability to resolve sensitive and complex escalations
  • Demonstrates proficiency and knowledge of Microsoft Office applications
  • Demonstrates understanding of call center environment.
  • Demonstrated experience in a fast-paced production or contact center environment
  • Demonstrated proficiency in EPIC
  • Demonstrates knowledge of general medical billing, insurance and compliance regulations and billing processes.
Benefits
  • generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicecollectionscall center experiencehealthcare billingproblem solvingconflict resolutionnegotiationMicrosoft OfficeEPICmedical billing
Soft Skills
interpersonal skillscommunication skillsmulti-taskingwritten communicationverbal communicationemail etiquettesensitivity resolutionescalation management
Certifications
High School diplomaGED