QA Engineer, Apprentice/Intern
IMH
internship
Posted on:
Location Type: Remote
Location: Utah • United States
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Salary
💰 $17 - $24 per hour
Job Level
About the role
- This position supports a department or business function by performing assigned tasks and assisting with projects, providing the intern with hands‑on exposure and a foundational understanding of the business and technical environment.
- The intern will learn how to deploy, support, maintain, and troubleshoot computers and other devices while gaining experience within a defined technical support specialty area.
- Work is overseen by more senior technical contributors, including Associate, Staff, Senior, and Consultant‑level professionals, who provide direction, mentorship, and technical support.
- Under the direction of team members, the intern learns to resolve minor computer and technical issues.
- Accurately documents issue details and resolutions in the ITIL ticketing system.
- Provides regular updates to support staff regarding the status of projects, incidents, and service requests.
- Responds to messages and requests according to established priority and response schedules.
- Learns to support new and existing systems while staying current with relevant technology changes.
- Assists with the implementation of enterprise‑defined hardware and software security policies.
- Works collaboratively with team members to identify solutions and complete tasks that support individual and team goals.
- Gains knowledge of the department’s and facility’s functions and operations.
- Participates in a variety of projects that support departmental or facility needs.
Requirements
- High School Diploma or equivalent required.
- Demonstrated ability to solve problems in a professional, respectful, and customer‑focused manner.
- Students pursuing a degree in Information Systems, Computer Science, or a related field, or equivalent work experience are preferred.
- Strong research, organizational, and analytical skills, with the ability to assist or educate users.
- Experience using word processing, spreadsheet, database, internet, email, and scheduling applications.
- Experience in roles requiring effective verbal, written, and interpersonal communication skills.
Benefits
- We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supporttroubleshootingITILhardware securitysoftware securityproblem solvinganalytical skillsresearch skillsorganizational skillscustomer service
Soft Skills
communication skillsinterpersonal skillsteam collaborationprofessionalismrespectfulness
Certifications
High School Diploma