Manager, Patient Engagement
Imagine Pediatrics
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $115,000 per year
Job Level
Mid-LevelSenior
About the role
- Directly manage Patient Engagement Supervisors, each with 8-10 Patient Engagement Associates reporting to them, and a Quality Assurance Specialist.
- Continue to build a best-in-class centralized outreach team that exhibits exemplary ability to welcome patients into care at Imagine Pediatrics.
- Manage and provide guidance on quality assurance & performance management programs.
- Manage all centralized outreaching reporting, including analysis of reporting to identify opportunities for strategy or process improvement.
- Support with training & onboarding of new team members; provide guidance to Quality Assurance Specialist regarding curriculum development.
- Collaborate and liaise with key business partners, including General Managers, Health Services Managers, and more.
Requirements
- Bachelor’s degree and 5-7+ years’ experience in a healthcare call center or centralized healthcare sales environment
- Excellent communication skills – this role is collaborative and expected to report out to business partners regularly.
- Demonstrated experience in a contact center or centralized sales environment, particularly in building and managing quality assurance & performance management programs.
- Strong leadership skills – you will be expected to provide a high level of support & enablement to the team, while also driving accountability amongst team members.
- Proven track record in managing a high performing contact center or centralized sales function to meet or exceed goals.
- A passion for building teams that succeed and feel engaged with and excited about the work they do.
- Bilingual Spanish strongly preferred
Benefits
- Competitive medical, dental, and vision insurance
- Healthcare and Dependent Care FSA; Company-funded HSA
- 401(k) with 4% match, vested 100% from day one
- Employer-paid short and long-term disability
- Life insurance at 1x annual salary
- 20 days PTO + 10 Company Holidays & 2 Floating Holidays
- Paid new parent leave
- Additional benefits to be detailed in offer
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
quality assuranceperformance managementdata analysiscurriculum development
Soft skills
communicationleadershipcollaborationteam buildingaccountability
Certifications
Bachelor’s degree