Director, Member Engagement
Imagine Pediatrics
full-time
Posted on:
Location Type: Remote
Location: Texas • United States
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Salary
💰 $150,000 - $170,000 per year
Job Level
About the role
- Establish and direct the strategic vision and objectives for the Imagine Pediatrics centralized call center, and execute on engagement strategies in new and existing markets.
- Scale, optimize, and continually develop the Imagine Pediatrics centralized member contact and engagement center, which will process both inbound and outbound communications across call, email, and SMS/MMS.
- Refine, create, and define strategy and direction to lead a team of engagement associates that enroll attributed eligible patients into the Imagine Pediatric’s clinical program.
- Lead centralized outreach team to support timely initial member outreach and initial enrollment for each Health Plan partner.
- Be accountable for executing enrollment targets through team build, performance management, including regular Q/A, training & development, coaching & mentoring.
- Serve as a strategic thought leader and partner with Product, Engineering, and Data teams to inform the technical and analytical infrastructure necessary to deliver on engagement targets and objectives.
Requirements
- 10+ years of healthcare experience; 3+ years of management experience, preferably with experience in a start-up or hypergrowth environment.
- Demonstrated success in the patient engagement space, ideally prior experience in the Medicaid space, and leading centralized and remote teams.
- Track record of leading teams and building operations functions from the ground up.
- Ability to identify and manage key operations metrics and budgets to meet or exceed targets and establish best-in-class scalable engagement models.
- Experience establishing and executing against organizational goals, policies, and procedures.
- Demonstrable track record of working well across teams and with external partners.
Benefits
- Competitive medical, dental, and vision insurance
- Healthcare and Dependent Care FSA; Company-funded HSA
- 401(k) with 4% match, vested 100% from day one
- Employer-paid short and long-term disability
- Life insurance at 1x annual salary
- 20 days PTO + 10 Company Holidays & 2 Floating Holidays
- Paid new parent leave
- Additional benefits to be detailed in offer
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
patient engagementoperations managementperformance managementbudget managementteam buildingstrategic planningdata analysisenrollment strategycommunication strategyquality assurance
Soft Skills
leadershipcoachingmentoringcollaborationstrategic thinkingproblem-solvinginterpersonal skillsorganizational skillsadaptabilitycommunication