Imagine Learning

Customer Service Representative – Home Learning

Imagine Learning

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $15 - $17 per hour

Job Level

Junior

About the role

  • The Customer Service Representative supports homeschooling families by answering inquiries, resolving concerns, and providing tailored guidance.
  • They ensure a seamless experience by navigating CRM systems and delivering clear, compassionate communication.
  • Through every interaction, they help families make informed decisions that align with their educational goals.
  • Respond positively to customer calls, emails, and other direct contacts in a timely manner.
  • Communicate clearly, both in writing and speech, to internal and external customers.
  • Resolve all concerns in the best interest of both the customer and the company.
  • Listen carefully to each customer’s needs and recommend tailored homeschooling solutions.
  • Use multiple CRM's at once to assist the customer.
  • Other duties as required.

Requirements

  • High School Diploma or equivalent and at least 1 year of customer service experience; or an acceptable combination of education and experience.
  • Familiarity with CRM systems is a plus.
  • Outstanding verbal and written skills to engage with customers effectively.
  • Ability to prioritize job responsibilities and manage time effectively.
  • Dedication to deliver exceptional service by handling customer issues with care and expertise.
  • Organization and efficiency, ability to handle various tasks with precision and commitment.
  • Ability to work during the mandatory peak period of August 1 – September 30, with no planned PTO during this timeframe.
  • Ability to work effectively in a team-oriented environment while taking ownership of tasks.
  • Experience in Microsoft Office (Outlook, Excel, Word).
Benefits
  • Multiple health, dental, and vision plans, including medical plans with zero employee premiums
  • 401k plan with a company match
  • 16 paid holidays, which include 2 floating holidays and a winter shutdown from Christmas Eve through New Year’s Day
  • Paid Time Off
  • Comprehensive maternity and fertility/family building benefits
  • Paid bonding leave when a new child joins your family
  • Access to on-demand mental health resources
  • Life and short and long-term disability insurance
  • Pre-tax savings plans
  • Paid volunteer time off
  • A wide variety of professional development programs, including tuition reimbursement
  • Work from home opportunities that foster work/life balance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceCRM systemsMicrosoft OfficeOutlookExcelWord
Soft Skills
verbal communicationwritten communicationtime managementorganizationefficiencyteamworkproblem-solvingcustomer engagementdedication to service
Certifications
High School Diploma