Imagine

Account Manager

• Evaluate, analyze, and create solutions for new customers and new opportunities
• Collect project specifications from Client and available resources to accurately communicate those specifications to internal and/or external service departments
• Solve for materials, due dates, and print options based on customer requirements
• Be accountable to the customer by delivering communication regarding solutions and project inquiries
• Keep the line of communication open to ensure clients are heard, and projects are delivering as agreed upon
• Optimize, and drive controlled schedules across the company and cross-functional teams
• Set and meet deadlines with quality deliverables, adapting and altering plans based on changing circumstances
• Develop and maintain an environment with all team members that continues to foster a sense of urgency, professionalism, and execution
• Communicate frequently and clearly the progress of client engagements and program initiatives to both internal and external stakeholders
• Develop and manage project timelines and task lists, coordinate and manage multiple projects simultaneously, communicate regularly with all departments to ensure delivery of timely, high-quality services
• Develop and maintain positive and productive relationship with key client contacts and internal teams
• Bring ideas/solutions to the client and team to accomplish current and potential client needs

Account Manager – Solutions

• Evaluate, analyze, and create solutions for new customers and new opportunities
• Collect project specifications from Client and available resources to accurately communicate those specifications to internal and/or external service departments
• Solve for materials, due dates, and print options based on customer requirements
• Be accountable to the customer by delivering communication regarding solutions and project inquiries
• Optimize, and drive controlled schedules across the company and cross-functional teams
• Develop and manage project timelines and task lists, coordinate and manage multiple projects simultaneously

Project Manager

• Act as the day-to-day point of contact and trusted advisor for assigned retail clients, owning both the relationship and the quality of creative and production outcomes.
• Provide consultative guidance on visual design direction, materials, substrates, fixture finishes, signage systems, and environmental graphics in support of store renovation and brand refresh programs.
• Interpret design concepts, construction documents, and brand standards into clear, production-ready specifications — bridging the gap between creative intent and manufacturing reality.
• Participate in and lead design review sessions and working meetings with clients, facilitating creative discussion, presenting options, and guiding decisions with well-reasoned design and value rationale.
• Proactively identify opportunities to introduce new materials, formats, or design approaches that enhance the client's in-store experience.
• Partner with the in-house design team to initiate design concepts Lead value engineering efforts on renovation and décor programs — evaluating existing design specifications and identifying alternative materials, substrates, construction methods, or production approaches that reduce cost while preserving brand integrity.
• Translate client briefs and renovation goals into actionable design concepts and production-ready solutions in collaboration with Imagine's Studio, Engineering, and Sourcing teams.
• Develop and present décor solution recommendations for store renovation projects, including fixture finishes, signage systems, environmental graphics, and branded environmental elements.
• Create and manage estimates, purchase orders, change orders, and all project documentation throughout the program lifecycle.
• Track milestones and proactively communicate progress, risks, and changes to all internal and client stakeholders.
• Manage client feedback cycles and revision processes, balancing creative integrity with client objectives, budget parameters, and production feasibility.
• Support new concept development and ideation, contributing to pitch materials, mockups, and design presentations as required.
• Support installation planning, including site-specific constraints, phasing, and remodel schedules.
• Conduct post-installation reviews and manage punch list and closeout activities.
• Monitor budgets, margins, and cost controls throughout the project lifecycle.
• Ensure timely invoicing and support collections in coordination with finance.
• Identify opportunities for process improvements, efficiencies, and value engineering when appropriate.

Project Manager – Branded Retail Environments

Product Designer

• The Experience Designer plays a crucial role in shaping the creative expression, and an emphasis on creating unique and challenging designs.
• Analyzes creative briefs and project specifications provided by client services and project management to conceptualize design custom physical structures.
• Generates initial design concepts through hand sketching, refine visual elements using Photoshop, and develop detailed 3D models using advanced CAD and 3D software.