Regional Manager – Branch Operations
Imagenet LLC
full-time
Posted on:
Location Type: Hybrid
Location: Tampa • Florida • United States
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About the role
- Oversee day-to-day operations across multiple branch locations
- Execute against established productivity, quality, cost, and SLA targets
- Escalate risks and performance issues to senior leadership as appropriate
- Manage branch supervisors and operational staff
- Support training and onboarding for client-specific processing requirements
- Drive employee engagement and support retention initiatives
- Ensure adherence to standardized workflows and operating procedures
- Identify opportunities for incremental process improvements and digitization
- Support new client implementations and workflow rollouts
- Ensure compliance with records retention, privacy, and security requirements
- Support business continuity planning and site readiness
- Oversee facility operations and physical security in coordination with leadership
- Monitor vendor performance and support cost-control initiatives
Requirements
- 5–7 years of experience in operations management, preferably in healthcare or BPO environments
- Experience managing multi-site or distributed teams
- 2-3 years of people leadership experience
- Strong operational execution, problem-solving, and communication skills
- Familiarity with document management systems and workflow tools preferred
- Bachelor’s degree in Business Administration, Operations preferred
- Six Sigma or continuous improvement training a plus
- Excellent interpersonal and communication skills
Benefits
- health insurance
- retirement plans
- paid time off
- flexible work arrangements
- professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operations managementprocess improvementsdocument management systemsworkflow toolscost-control initiativesbusiness continuity planningperformance monitoringrisk escalationemployee engagementtraining and onboarding
Soft Skills
problem-solvingcommunicationinterpersonal skillsleadershipteam managementemployee retentionorganizational skillsadaptabilitycollaborationengagement
Certifications
Six Sigmacontinuous improvement training