Imagen Technologies

Clinical Applications Analyst

Imagen Technologies

full-time

Posted on:

Location Type: Remote

Location: New York • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $70,000 - $105,000 per year

About the role

  • Lead and support successful radiologist onboarding by acting as a subject matter expert for Imagen’s clinical applications, ensuring systems are configured, tested, optimized, and supported to enable efficient reading workflows from day one.
  • Partner with clinical teams to identify and implement workflow improvements that enhance radiologist efficiency and reduce friction in daily operations
  • Train radiologists and clinical staff on application usage, best practices, and support processes to maximize uptime and productivity
  • Proactively monitor application health and stability, maintaining 99% system uptime and rapidly addressing emerging issues
  • Troubleshoot complex clinical application issues and drive issues to resolution in coordination with internal teams, vendors, and customers
  • Develop and maintain strong vendor relationships to stay informed on upgrades, enhancements, and opportunities for workflow optimization
  • Provide day-to-day guidance and support to Level 1 support team members to ensure accurate, timely responses within defined SLAs
  • Participate as a member of the Level 2 support team, including participation in the on-call rotation, to support critical clinical operations
  • Flexibility to provide coverage outside of normal business hours as needed.

Requirements

  • Bachelor’s degree or equivalent practical experience, with 4+ years supporting clinical or radiology systems in a production healthcare environment, consistently delivering high levels of customer and clinician satisfaction
  • Deep understanding of DICOM and working knowledge of HL7 interfaces, including their impact on imaging workflows and downstream clinical systems
  • Demonstrated, end-to-end understanding of the full lifecycle of an imaging exam, including acquisition, routing, interpretation, reporting, communication, and archiving
  • Proven expertise in radiology and teleradiology workflows, including the roles of radiologists, technologists, support teams, and referring providers
  • Hands-on experience supporting and optimizing one or more of the following clinical applications in a live environment: eRAD PACS, 3M M*Modal Fluency, Studycast, Volpara (or equivalent systems)
  • Strong written, verbal, and presentation skills, with the ability to communicate effectively with radiologists, clinical staff, operational leaders, and vendors.
Benefits
  • equity
  • benefits 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
DICOMHL7clinical applicationsradiology systemsteleradiology workflowseRAD PACS3M M*Modal FluencyStudycastVolparaimaging exam lifecycle
Soft Skills
communication skillspresentation skillscustomer satisfactionteam collaborationproblem-solvingflexibilityguidancesupporttrainingworkflow improvement
Certifications
Bachelor's degree