IMA - Instituto Mineiro de Agropecuária

Designer

• Design and prototype ergonomic wearable products in alignment with brand goals.
• Create sketches, 3D models, and high-quality renderings for product concepts.
• Translate design ideas into technically feasible formats, including CAD models and engineering-ready documentation.
• Research, select, and recommend optimal materials based on factors such as skin safety, durability, weight, comfort, and manufacturing compatibility for small-scale wearable items.
• Evaluate material properties to ensure product longevity, user comfort, and compliance with wellness standards.
• Recommend manufacturing techniques suited for chosen materials to achieve efficient production and high-quality finishes.

Industrial Designer

Customer Support

• Monitor and evaluate customer service interactions (phone calls, emails, chats, etc.) to ensure compliance with company policies, procedures, and service standards
• Identify improvement opportunities and provide feedback to agents
• Develop and implement quality evaluation frameworks and performance metrics
• Conduct regular performance evaluations and provide constructive feedback to enhance agent skills and performance
• Identify training needs and create relevant programs for customer service representatives
• Organize and conduct training sessions covering customer service best practices, product knowledge, and soft skills
• Analyze customer service processes to identify bottlenecks and inefficiencies
• Propose and implement enhancements to streamline operations, reduce response times, and improve customer experience
• Collect and analyze customer feedback, complaints, and surveys to identify recurring issues and trends
• Collaborate with relevant teams to resolve customer concerns and implement preventive measures
• Establish and maintain quality assurance standards for customer service operations
• Prepare and present reports on service quality metrics, trends, and improvement initiatives
• Use insights to drive data-driven decision-making and continuous improvement efforts
• Work with other departments, including operations, product management, and marketing, to address customer service issues

Industrial Designer

Customer Service Quality Coordinator