IMA-HOME

People Operations

• Manage new hire paperwork, welcome processes, induction schedules and leaver administration to ensure a consistent colleague experience.
• Support the end to end administration of the recruitment cycle, including job postings, reporting and offers.
• Maintain HR systems and records, manage contract changes, absence tracking and other employee lifecycle updates with accuracy and confidentiality.
• Act as a first point of contact for routine queries, escalate issues appropriately and help coordinate meetings and documentation.
• Support logistics for training, team events and engagement initiatives, including scheduling, communications and feedback collection.
• Prepare regular people metrics and ad-hoc reports, and assist with ensuring compliance with local employment regulations and company policies.
• Help identify and implement process improvements to enhance efficiency and the colleague experience.

People Coordinator

Designer

• Working from creative briefs to develop high-quality design solutions.
• Interpreting briefs and transforming them into thoughtful, engaging creative concepts.
• Generating fresh ideas and contributing to creative development across projects.
• Collaborating with designers, strategists, developers, copywriters, photographers and production teams.
• Presenting ideas and concepts confidently to internal teams and clients.
• Supporting pitch work and presentations where required.
• Managing your workload effectively and accurately estimating project timings.
• Helping maintain high creative standards across all work delivered by the studio.
• Coaching and supporting junior team members where appropriate.
• Using research and insight to strengthen creative thinking and add value to briefs.

• Supporting the development of engaging creative work across print, spatial and digital projects
• Interpreting and developing client briefs alongside creative and client services teams
• Researching projects and contributing ideas to strengthen creative output
• Working with wider studio teams to deliver high-quality design solutions
• Following established brand guidelines and key visuals across campaigns and assets
• Preparing artwork and documents to print and digital production standards
• Demonstrating strong typography and layout skills to communicate ideas effectively
• Presenting concepts and creative work to internal teams and clients where appropriate
• Supporting internal and external communications design when required
• Continuously developing your creative, technical and conceptual skills

Junior Designer

Account Manager

• As a Senior Account Manager, you’ll oversee day-to-day communication between clients and IMA, ensuring consistently high client experience levels are achieved in balance with commercial success.
• Reporting to an Account Director, you will direct client accounts, handle senior conversations, and actively contribute to growth.
• You’ll build trust across internal teams, mentor junior members, and help keep projects moving with energy and precision.
• You will develop strong and trusting relationships with senior clients and suppliers and IMA to achieve consistent quality standards.
• You will establish clear and consistent communication channels across the client and agency to promote a collaborative work ethic.
• You will apply strong negotiation skills where necessary to achieve positive outcomes for all parties.
• You will understand client objectives and challenges while developing market insight to support the planning and creative process.
• You will be responsible for the successful interpretation of client briefs into great creative and successfully present the output for senior sign off.
• You will obtain full knowledge of the financial health of each client to ensure commercial targets are tracked and achieved.
• You will mentor junior members of the Client Services team and set appropriate workloads in support of specific projects.