Incident Support Controller
Illinois Department of Human Services
full-time
Posted on:
Location Type: Office
Location: Romford • United Kingdom
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Salary
💰 £40,500 per year
About the role
- Supporting the SIM as required with rail operations, incident management and other tasks as directed.
- Play a leading role in ensuring all incident management requirements are met in a prompt and timely fashion.
- During periods of disruption, issue messaging that ensures relevant internal and external stakeholders are kept informed.
- Provide regular updates to stakeholders on how the network is running including relevant performance updates.
- Maintain a daily log of all relevant train running information and events, using the available systems in accordance with the relevant company standards and instructions.
- Act as a point of contact within RfLI for Network Rail Anglia and Western routes with respect to route controls and applicable signalling centres within Network Rail interface routes.
- Working with the Operations Improvement Manager to ensure the relevant actions and learnings from the daily performance call are captured and followed up with the relevant teams.
- Carry out other duties as directed by the SIM and/or Operations Improvement Manager.
Requirements
- Ability to communicate and influence effectively with rail industry stakeholders.
- Ability to plan course of action for self and others.
- Ability to work to clear and concise operating instructions and procedures.
- Ability to work within a multi-disciplined team.
- Ability to work within a busy control room environment.
- Ability to multi-task.
- Good geographical knowledge of the Elizabeth line (desirable)
- Good computer skills and proficient in Microsoft Excel and Word (essential)
- Knowledge of industry and incident management protocols such as JESIP (desirable)
- Supporting and communicating critical action in real time (desirable).
- Managing, responding, and recording information in real time (desirable).
- Previous experience working within control, logistics or operational environments (desirable).
- Previous experience in working with incident management procedures and protocols (desirable).
Benefits
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Applicant Tracking System Keywords
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Hard Skills & Tools
incident managementperformance updateslog maintenanceroute controlssignalling centresoperational proceduresmulti-taskingcomputer skillsMicrosoft ExcelMicrosoft Word
Soft Skills
communicationinfluenceplanningteamworkadaptabilitycritical thinkingstakeholder engagementreal-time responseorganizational skillsproblem-solving