Illinois Department of Human Services

Client Interface Project Manager

Illinois Department of Human Services

full-time

Posted on:

Location Type: Hybrid

Location: Palestra • United Kingdom

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Salary

💰 £56,000 - £87,000 per year

About the role

  • Lead end‑to‑end delivery of assigned projects from initiation through to handover and close‑out, in line with TfL project management methodology.
  • Provide project support and assurance to Moves Coordinators when required.
  • Establish, motivate, and manage project and design teams, ensuring cost‑effective, timely, high‑quality project execution.
  • Plan, resource, and coordinate inputs across multidisciplinary teams, ensuring requirements are clear, agreed, and communicated.
  • Ensure all project activities meet TfL standards relating to design, procurement, risk management, and construction processes.
  • Negotiate, procure, and authorise contracts, variations, and payments within delegated authority levels.
  • Oversee preparation and coordination of the Health & Safety File, statutory approvals, and required training.
  • Provide timely, accurate project information for reporting and governance.
  • Coordinate work with P&A Teams, Facilities Operations, and Group Procurement.
  • Develop and maintain project plans, resource schedules, and cost management tools.
  • Manage financial performance, ensuring delivery within agreed budgets and reporting against KPIs.
  • Facilitate risk workshops and develop risk registers throughout the project lifecycle.
  • Support procurement activity in line with TfL Commercial Services processes, including contractor and consultant appointments.

Requirements

  • Strong project planning, implementation, and delivery capability.
  • Proven leadership skills with experience motivating and directing multidisciplinary teams.
  • Ability to work under pressure to tight deadlines while maintaining quality.
  • Excellent written and verbal communication skills across all organisational levels.
  • Strong influencing, negotiation, and collaborative decision‑making abilities.
  • Effective problem‑solving and ability to drive innovation.
  • Strong budget management and cost‑control skills in dynamic environments.
  • Ability to manage customer expectations and deliver high‑quality service.
  • Ability to develop and maintain strong working relationships across internal and external stakeholders.
  • Membership (ideally) of RICS, CIOB, APM or equivalent professional body.
  • Degree‑level education in a construction‑related discipline OR significant proven project management experience.
  • Strong understanding of contracts, procurement processes, financial control, and risk management.
  • Knowledge of project planning methodologies and tools.
  • Awareness of safety considerations in an operational railway environment (desirable).
  • Significant experience managing projects valued up to at least £100k in complex, safety‑critical, regulated organisations.
  • Experience delivering projects within occupied buildings.
  • Proven experience managing project finances, programme assurance, and control.
  • Experience managing contractual obligations throughout the project lifecycle.
  • Experience leading teams and building relationships across a wide stakeholder base.
  • Experience in construction or engineering environments (essential).
  • Familiarity with R&U processes and procedures (desirable).
Benefits
  • Final salary pension scheme (TBC subject to contractual terms)
  • Free travel for you on the TfL network
  • Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
  • 30 days annual leave plus public and bank holidays
  • Private healthcare discounted scheme (optional)
  • Tax-efficient cycle-to-work programme
  • Retail, health, leisure and travel offers
  • Discounted Eurostar travel
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementbudget managementcost controlrisk managementproject planning methodologiesprocurement processesfinancial controlcontract managementprogramme assurancehealth and safety compliance
Soft Skills
leadershipcommunicationnegotiationcollaborative decision-makingproblem-solvinginfluencingrelationship buildingtime managementteam motivationcustomer service
Certifications
RICS membershipCIOB membershipAPM membershipdegree in construction-related discipline