Illinois Bone & Joint Institute

General

• Promote and provide excellent patient care.
• Develop positive relationships with the physician teams at IBJI.
• Communicate with physicians, clinical staff, coaches and parents regarding patient conditions, plan of care, treatments, and protocols.
• Develop rehabilitation and treatment regimens in conjunction with physician recommendations.
• Proper referral of patients for appropriate diagnostic and follow-up procedures and subsequent injury tracking.
• Compliance with completing daily paperwork and maintaining patient documentation in the electronic medical record (EMR).
• Participate in programs sponsored by IBJI: clinical meetings, mentoring, clinical educator, special interest groups, community outreach.
• Prevention, recognition, evaluation, triage, rehabilitation, and reconditioning of all athletic injuries for patients and athletes of varying ages.
• Demonstrate a good understanding of proper body mechanics
• Ability to perform DME brace fitting and educate patients with proper donning and doffing.
• Provide medical coverage at games, practices and/or tournaments.

Athletic Trainer – Outreach

• Responsible for the day-to-day activities at the Call Center to facilitate efficient operations and provide a high quality customer service experience to all callers.
• Placing, receiving and routing a high volume of calls through the switchboard.
• Greeting callers in a compassionate, congenial and professional manner.
• Providing assistance to patients and family members, answering questions and supplying accurate and up-to-date information to callers.
• Relaying messages or transferring calls to appropriate staff in response to patient’s requests.
• Paging physicians and/or clinical staff with emergencies.
• Assisting callers in scheduling appointments according to each provider's individual protocol requirements.
• Following established insurance protocols to ensure patient insurance plan is accepted by the scheduled provider.
• Updating patients insurance and demographic information.
• Scheduling patients for office visits and office procedures.
• Rescheduling appointments per request by patients or physicians.
• Transferring calls to and from the answering service.
• Retrieving messages from the group message mailbox and answering service; following through on calls to completion.
• Escalating patient complaints to a Patient Access Coordinator II, Call Center Manager or other appropriate manager as needed.
• Adhering to the assigned work schedule; being ready to work at the scheduled time.
• Maintaining knowledge of each physician’s specialty and scheduling preferences, PhoneTree, IBJI locations, and services provided at each facility.

Patient Access Coordinator – I

• Promote and provide excellent patient care.
• Develop positive relationships with the physician teams at IBJI.
• Communicate with physicians, clinical staff, coaches and parents regarding patient conditions, plan of care, treatments, and protocols.
• Develop rehabilitation and treatment regimens in conjunction with physician recommendations.
• Proper referral of patients for appropriate diagnostic and follow-up procedures and subsequent injury tracking.
• Compliance with completing daily paperwork and maintaining patient documentation in the electronic medical record (EMR).
• Participates in programs sponsored by IBJI: clinical meetings, mentoring, clinical educator, special interest groups, community outreach.
• Prevention, recognition, evaluation, triage, rehabilitation, and reconditioning of all athletic injuries for patients and athletes of varying ages.
• Demonstrates good understanding of proper body mechanics
• Provide medical coverage at games, practices and/or tournaments
• Return voicemail and email messages in a timely manner.
• Attend continuing education seminars to keep Illinois license in good standing.
• Always follow HIPAA/OSHA guidelines and regulations.
• Other duties may be assigned at any time by the supervisor
• Maintain a clean and safe work environment.