Patient Access Coordinator – I

Illinois Bone & Joint Institute

Patient Access Coordinator I handling day-to-day activities for patient services in a medical setting. Providing excellent customer service and managing high call volumes while ensuring efficient operations.

Posted 6/24/2026full-timeMorton Grove • Illinois • 🇺🇸 United StatesJunior💰 $17 - $23 per hourWebsite

About the role

Key responsibilities & impact

Responsible for the day-to-day activities at the Call Center to facilitate efficient operations and provide a high quality customer service experience to all callers.
Placing, receiving and routing a high volume of calls through the switchboard.
Greeting callers in a compassionate, congenial and professional manner.
Providing assistance to patients and family members, answering questions and supplying accurate and up-to-date information to callers.
Relaying messages or transferring calls to appropriate staff in response to patient’s requests.
Paging physicians and/or clinical staff with emergencies.
Assisting callers in scheduling appointments according to each provider's individual protocol requirements.
Following established insurance protocols to ensure patient insurance plan is accepted by the scheduled provider.
Updating patients insurance and demographic information.
Scheduling patients for office visits and office procedures.
Rescheduling appointments per request by patients or physicians.
Transferring calls to and from the answering service.
Retrieving messages from the group message mailbox and answering service; following through on calls to completion.
Escalating patient complaints to a Patient Access Coordinator II, Call Center Manager or other appropriate manager as needed.
Adhering to the assigned work schedule; being ready to work at the scheduled time.
Maintaining knowledge of each physician’s specialty and scheduling preferences, PhoneTree, IBJI locations, and services provided at each facility.

Requirements

What you’ll need

High school diploma or equivalent required
Minimum one year experience in customer service role (medical office experience is a plus)
EHR experience with Epic experience preferred
Possess good working knowledge of Microsoft Office, Windows-based computer applications
Must possess outstanding customer service skills and be detail oriented
Must have a pleasant voice and a clear manner of speaking
Proven professional written and verbal communication
Develop and maintain positive working relationships
Able to multi-task and work in a fast-paced environment
Ability to explain an extensive variety of instructions, collect data, establish facts and draw valid conclusions

Benefits

Comp & perks

medical
dental
vision
life and AD&D insurance
long and short term disability
401k program with company match and profit sharing
wellness program
health savings accounts
flexible savings accounts
ID protection plan
accident, critical illness and hospital benefits
paid holidays
paid time off

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

EHREpicMicrosoft OfficeWindows-based applicationscustomer serviceschedulingdata collectionappointment managementinsurance protocolscall routing

Soft Skills

customer service skillsdetail orientedverbal communicationwritten communicationrelationship buildingmulti-taskingproblem-solvingcompassionate demeanorprofessionalismtime management