IHG Hotels & Resorts

Consultant, Critical Response – Support

IHG Hotels & Resorts

full-time

Posted on:

Location Type: Hybrid

Location: Atlanta • United States

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Salary

💰 $60,000 - $70,000 per year

About the role

  • Act as the first point of contact for the sales support desk. Respond to inquiries from hotel sales and marketing teams.
  • Provide hotels the solutions to the issues within the standard time frame, and the problems and issues are resolved to the satisfaction of our hotel colleagues.
  • Capture information related to any hotel inquiries, track response time and time required to resolve the issues.
  • Report common and repeat issues reported from hotels, and feedback to functional team for enhancement made to tools, programs and work process.

Requirements

  • Well versed with hotel Sales & Marketing operations
  • Savvy IHG Sales & Marketing systems, processes and terminology, include but not limited to sales, revenue management and distribution channel concept
  • Display good understanding of the IHG reservation system
  • Demonstrate strong ability to take initiative, meet deadlines and commitments in handling multiple tasks
  • Listens, interprets and conveys information in a clear and accurate manner
  • Be able to anticipate the wider impact of key issues/initiatives, and also hotels’ response to the solution provided.
  • Adapt various communication style to various audiences, including hotels, GC functional teams and support teams to ensure effective assistance to hotels.
  • Bachelor degree or equivalent International degree
  • 5 or more years of S&M experience at corporate or at hotels
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
hotel sales operationshotel marketing operationsrevenue managementdistribution channel conceptIHG reservation system
Soft Skills
initiativedeadline managementmulti-taskinglisteningcommunication
Certifications
Bachelor degreeInternational degree