iHerb, LLC

Junior Operations Specialist

iHerb, LLC

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $54,063 - $115,850 per year

Job Level

Junior

About the role

  • Manage ocean freight forwarding, import customs clearance, and domestic trucking activities under the Ocean and Trucking Logistics Sr. Manager’s guidance.
  • Coordinate daily transportation services for domestic and international shipments.
  • Support Global Logistics Ocean and Trucking Logistics Sr. Manager in managing activities with ocean freight forwarders, customs brokers, trucking companies, ground operations, warehouse operations, and Global Freight Forwarding Specialists.
  • Create and maintain a strong network and relationship with freight forwarders, customs brokers, and trucking companies for assigned trade lane(s).
  • Schedule and monitor transportation-related activities, including ocean bookings, vessel schedules, and domestic pickups/deliveries daily.
  • Continuously look for opportunities that will contribute to the enhancement of Global Logistics.
  • Ensure all import documents are passed on to the customs broker in a timely manner.
  • Work with various internal and external parties while managing international export schedules.
  • Ensure correct, on-time, undamaged, and low-cost shipping requirements are met for inbound and outbound shipments.
  • Maintain adequate driver coverage when required for weekdays, weekends, and holidays.
  • Report any discrepancies and delays while working with various freight forwarders, freight brokers, and trucking companies to ensure on-time arrival.
  • Keep a record of trucking companies KPI.
  • Develop and maintain reliable carriers for timely performance.
  • Maintain knowledge of freight forwarding and domestic trucking regulations.
  • Suggest and implement corrective actions accordingly as issues arise.
  • Prepare accurate shipping reports for upper management daily.
  • Identify opportunities to enhance Ocean and Trucking Logistics practices and implement consistent processes across the organization.
  • Perform other tasks and projects as assigned by the Ocean and Trucking Logistics Sr. Manager.
  • Assist in researching new lanes/routes for global expansion.
  • Assist in researching new carriers, forwarders, truckers.

Requirements

  • Excellent verbal and written communication skills
  • Proficient in software skills, including Word and Excel.
  • Ability to work with little supervision and track multiple processes.
  • Outstanding organizational and coordination abilities.
  • Detail-oriented: Attention to accuracy is vital in this role.
  • Must have a very strong sense of responsibility for completing tasks and achieving goals.
  • Ability to apply knowledge of quality, resolve practical operational problems, and deal with a variety of situations in a high-pressure environment.
  • Ability to self-motivate, work as a team player, and work in a fast-paced environment.
  • Continuous improvement.
  • Strong computer skills, proficient with (MS Office, Word, Excel, PowerPoint)
  • Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred.
Benefits
  • Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs
  • May enroll in our company’s 401(k) plan.
  • Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company’s policies.
  • Employees will enjoy paid holidays throughout the calendar year.
  • Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ocean freight forwardingimport customs clearancedomestic truckingtransportation coordinationshipping report preparationKPI trackingfreight forwarding regulationsquality problem resolutionprocess improvement
Soft Skills
verbal communicationwritten communicationorganizational abilitiesattention to detailresponsibilityself-motivationteam playeradaptabilitytime management