iHeartMedia

Client Success Manager

iHeartMedia

full-time

Posted on:

Location Type: Hybrid

Location: California • Nevada • United States

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Salary

💰 $23 - $29 per hour

About the role

  • Develop strategic digital media plans with sellers, ensuring alignment with client goals and KPIs.
  • Drive renewals and revenue growth by setting campaigns up for success and identifying upsell opportunities.
  • Oversee campaign launches, including accurate booking, media reservations, and proper contract documentation.
  • Monitor performance and proactively deliver insights, optimizations, and strategic recommendations to internal teams.
  • Maintain thorough account and campaign records in Salesforce and Ad+.
  • Build deep expertise in iHeartMedia’s digital product suite to effectively support client outcomes.
  • Apply strong attention to detail when managing complex orders, performance data, and reporting.
  • Communicate proactively and clearly with support teams, sales, and ad operations to ensure smooth fulfillment.
  • Demonstrate familiarity with key digital terms and products (impressions, net/gross cost, buffers, podcasts, streaming, banners).
  • Manage time effectively, balancing workload and communicating timelines or potential delays.
  • Work independently as a proactive problem-solver and self-starter.
  • Utilize Outlook, Excel, and related software tools with confidence.

Requirements

  • Experience working for or closely with media or creative agencies.
  • Strong background in digital media planning or activation preferred.
  • Strategic thinker with the ability to identify opportunities to add value at every stage of the campaign lifecycle.
  • Excellent written and verbal communication skills.
  • Positive, entrepreneurial mindset with a collaborative approach.
  • Strong quantitative, analytical, and critical‑thinking abilities.
  • Ability to manage multiple projects simultaneously and adapt quickly in a fast‑paced environment.
  • Resourceful, solutions‑oriented, and committed to continuous improvement.
  • Self‑motivated with a desire to build, innovate, and take ownership of responsibilities.
  • Creative, passionate about digital media, and eager to bring forward new ideas.
  • Salesforce experience is a plus.
  • Ability to work in PST time zone required.
Benefits
  • Employer sponsored medical, dental and vision with a variety of coverage options
  • Company provided and supplemental life insurance
  • Paid vacation and sick time
  • Paid company holidays
  • A Spirit day to encourage and allow our employees to more easily volunteer in their community
  • A 401K plan
  • Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
  • A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
digital media planningcampaign managementperformance optimizationdata analysisreportingupsellingcontract documentationaccount managementstrategic recommendationsKPI alignment
Soft Skills
attention to detailcommunicationproblem-solvingtime managementstrategic thinkingcollaborationcreativityself-motivationresourcefulnessadaptability