IGT

NOC Engineer II

IGT

full-time

Posted on:

Location Type: Office

Location: Texas • United States

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Salary

💰 $35 per hour

About the role

  • The NOC Engineer II operates company's internal data communications systems.
  • Uses monitoring tools and applications to ensure operational efficiency for all customer environments.
  • Supports/troubleshoots customer network issues from beginning to end.
  • Coordinates support with ISP vendors to address repairs and outages.
  • Assists customers with timely resolution of complex issues, providing technical support and problem determination.

Requirements

  • Bachelor’s degree in Information Technology or a related field, or an equivalent combination of education and relevant work experience.
  • 2+ years of experience in a Network Operations Center (NOC) or technical support environment.
  • Hands-on experience troubleshooting routers and switches.
  • Experience working with ISP vendors and coordinating issue resolution.
  • Proficient in Windows operating systems and standard Windows applications.
  • Intermediate networking knowledge, including switches and routers.
  • Intermediate understanding of server hardware, peripherals, and system management tools.
  • Working knowledge of network, systems, and IT infrastructure management platforms.
  • Experience using system monitoring tools.
  • Familiarity with CRM platforms.
Benefits
  • Comprehensive benefits , including medical, dental, vision, life, accident, and disability insurance
  • A 401(k) Savings Plan with company contributions to help you plan for the future
  • Tuition reimbursement to support continued learning and growth
  • Paid time off to rest, recharge, and reset
  • Wellness programs that support your overall well-being
  • Identity theft protection for added peace of mind
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingnetworkingroutersswitchesserver hardwaresystem management toolsnetwork systems managementIT infrastructure managementsystem monitoring toolsWindows operating systems
Soft Skills
technical supportproblem determinationcustomer serviceissue resolutioncoordination
Certifications
Bachelor’s degree in Information Technology