IGS | Integrated Global Services

IT Support

• Issue user accounts and company-provisioned equipment to new hires.
• Manage small IT service and infrastructure IT projects.
• Track all instances of support by creating IT tickets using ticket-tracking software.
• Update the status of each ticket as they successfully assist each user with their issues and will report support data weekly to the IT Manager.
• Provide in-person assistance for internal users and virtual/remote assistance tools for external/global users.
• Oversee data, including client and internal information, maintaining, backing up, and securing databases, as well as restoring files as needed.

IT Support Specialist