IT Support Specialist

IGS | Integrated Global Services

IT Specialist primarily responsible for supporting computer system users and assisting new user onboarding. Involves hardware, software, and managing small IT projects.

Posted 7/9/2026full-time🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates foundational knowledge of IT systems, including Azure Cloud Service and Microsoft 365, while effectively managing IT projects and providing user support. Capable of communicating complex IT concepts clearly and delivering high-quality customer service.

Highest-signal resume keywords

Azure Cloud ServiceMicrosoft/Office 365Project ManagementUser TrainingTroubleshooting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT SupportTicket TrackingDatabase ManagementWindows OS (11)Azure ADMS IntuneData BackupData SecurityUser Account ManagementIT Problem Solving

Soft Skills

Customer ServiceCommunicationTeam CollaborationAdaptabilityProblem Solving

Tools & Technologies

Ticket-Tracking SoftwareRemote Assistance Tools

Tech Stack

Tools & technologies

AzureCloud

About the role

Key responsibilities & impact

Issue user accounts and company-provisioned equipment to new hires.
Manage small IT service and infrastructure IT projects.
Track all instances of support by creating IT tickets using ticket-tracking software.
Update the status of each ticket as they successfully assist each user with their issues and will report support data weekly to the IT Manager.
Provide in-person assistance for internal users and virtual/remote assistance tools for external/global users.
Oversee data, including client and internal information, maintaining, backing up, and securing databases, as well as restoring files as needed.

Requirements

What you’ll need

Foundational knowledge of common information technology systems including Azure Cloud Service, Azure AD, and MS Intune.
Experience managing multiple projects simultaneously while maintaining high customer service standards.
The ability to communicate complex concepts to a general audience.
Previous user training experience.
Experience troubleshooting common and often complex IT problems.
Proficiency with Microsoft/Office 365, Windows OS (11).
Support desk experience.

Benefits

Comp & perks

Provide the highest levels of customer service