Principal Product Manager – Team Growth
Tactiq
Staff Product Manager, Payments
Ignition
full-time
Posted on:
Location Type: Remote
Location: Remote • Sydney • 🇦🇺 Australia
Visit company websiteJob Level
Lead
Tech Stack
Ruby on Rails
About the role
- Own the Payments product roadmap: Define, prioritize, and execute against product strategy across payment rails (ACH, PAD, card, etc.) and global markets.
- Business outcomes: Translate commercial objectives into product strategy and execution plans, ensuring alignment without conflating ownership.
- Develop a deep understanding of customer and market payment pain points: Regularly speak with customers, partners, and internal teams to understand how service businesses experience payments today and where friction, trust, and opportunity lie.
- Deeply understand payments infrastructure and user experience: Manage capabilities such as onboarding, payouts, reconciliation, fraud/risk controls, and reporting to optimize reliability, speed, and trust.
- Collaborate with Engineering and Design: Lead discovery, requirements definition, and delivery to ensure a tight feedback loop and strong execution quality.
- Partner cross-functionally: Work closely with Product Marketing, Sales, Customer Success, Support, and Fraud/Risk Ops to ensure the product is well-adopted, well-supported, and well-understood.
- Drive adoption and utilization: Use quantitative and qualitative insights to identify barriers to activation, deepen engagement, and increase payment volume across the base.
- Build a culture of experimentation and learning: Use first-principles thinking and test-and-learn approaches to validate assumptions, iterate on solutions, and deliver measurable impact.
- Be data-driven and outcomes-focused: Define success through customer and business metrics, not feature output. Establish clear KPIs and leverage data to guide prioritization, decision-making, and retrospectives.
- Optimize systems and scale: Continuously improve reliability, compliance, and performance of global payments infrastructure in partnership with external providers (e.g., Stripe).
Requirements
- 7+ years of product management experience, with 3+ years in Payments or FinTech, ideally focused on payment rails, authorization flows, or transaction infrastructure.
- Strong technical fluency in payment rails (e.g. ACH, PAD, credit/debit card, etc.) and payment providers (e.g. Stripe, Adyen, Plaid, or similar).
- Proven ability to deliver high-availability financial systems that balance compliance, risk, and exceptional user experience.
- Demonstrated success using data and experimentation to drive insight, prioritize effectively, and measure impact.
- Strong customer empathy and experience translating qualitative and quantitative feedback into clear product decisions.
- Exceptional collaboration skills and low ego, you work as part of a team focused on outcomes, not ownership.
- Adept at structuring ambiguous problems, making tradeoffs, and aligning cross-functional teams around what matters most.
- Clear, concise communicator who drives clarity and accountability across technical and non-technical audiences.
Benefits
- Employee stock options from day one
- 20 days of accrued annual leave/vacation plus 10 wellbeing days to prioritize yourself and your loved ones
- Additional paid day off to celebrate your birthday, along with volunteering leave
- Health, dental, and vision benefits starting immediately
- Annual education allowance reimbursement to support your professional development
- Employee recognition program
- Quarterly wellness allowance to invest in your personal wellness
- Paid subscriptions to Headspace and LifeWorks EAP & Wellbeing Platform
- Flexible working arrangements, supported by WFH reimbursement and technology allowance to ensure your safety while working from home
- Personal tax return assistance (since we're in the accounting business!)
- Paid parental leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product managementpayment railsACHPADcredit carddebit cardtransaction infrastructuredata analysisKPI definitionfinancial systems
Soft skills
customer empathycollaborationcommunicationproblem structuringtradeoff analysisoutcomes focusdata-driven decision makingexperimentationfeedback translationteamwork
