Technical Deputy Program Manager
Ignite IT - Innovation & Technology
full-time
Posted on:
Location Type: Hybrid
Location: Suitland-Silver Hill • Maryland • United States
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About the role
- Oversee daily technical operations across on-premises data centers and hybrid cloud environments.
- Work with the customers to shape requirements and develop roadmaps and plans.
- Act as the primary bridge between the program office and the technical leads (e.g., Operations and Engineering) to ensure project plans and schedules are met.
- Proactively identify and resolve systemic bottlenecks across the program whether they are technical, procedural, or resource-based to improve operations
- Manage optimized staffing levels across multiple shifts to ensure high-priority engineering projects do not compromise the stability of baseline operations.
- Spearhead a comprehensive review of the program’s Knowledge Base, replacing outdated documentation with "living" wikis and version-controlled scripts that ensure consistency across all shifts and locations.
Requirements
- · Bachelor’s Degree in Computer Science, Information Technology, Engineering, or a related technical field
- · 8+ years in IT Infrastructure, with at least 3 years in a leadership/management capacity for large-scale data center/cloud contracts (~$50M+ in value)
- · Ability to manage difficult / highly demanding customers by setting realistic expectations and translating technical setbacks into business-risk assessments
- · Proven Experience breaking down "silos" between operations and engineering teams to achieve project outcomes.
- · Ability to perform "Root Cause Analysis" on the program’s processes, finding where technical debt or resources are slowing down program/service delivery.
- · **Certification:** PMP and ITIL Foundations
Benefits
- - 401(k)
- - 401(k) matching
- - Dental insurance
- - Flexible spending account
- - Health insurance
- - Life insurance
- - Paid time off
- - Professional development assistance
- - Referral program
- - Tuition reimbursement
- - Vision insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT InfrastructureRoot Cause Analysisdata center managementcloud environmentsproject managementtechnical operationsdocumentation managementversion control
Soft Skills
customer managementleadershipproblem-solvingcommunicationcollaborationexpectation managementorganizational skills
Certifications
PMPITIL Foundations