Ignite IT -  Innovation & Technology

Cloud Engineer

• Join a collaborative Agile engineering team responsible for designing, building, and maintaining secure, scalable cloud-native applications.
• Design, develop, test, and maintain enterprise software applications supporting CBP systems.
• Deliver secure, scalable, and high-quality software while collaborating closely with engineers, architects, product owners, and stakeholders.
• Design, develop, and maintain full-stack applications supporting both legacy modernization and new development initiatives.
• Build scalable backend services using Python, Java, and Spring Boot.
• Develop responsive, modern user interfaces using Angular, TypeScript, Angular Material, HTML, CSS, and JavaScript.
• Design and consume RESTful APIs within a microservices architecture.
• Develop applications within Linux containerized environments.
• Participate in Agile ceremonies including sprint planning, backlog refinement, sprint reviews, retrospectives, testing, demonstrations, and production releases.
• Collaborate closely with software engineers, architects, stakeholders, and end users throughout the software development lifecycle.
• Enhance existing applications through performance optimization, feature enhancements, and technical modernization.
• Conduct code reviews and promote engineering best practices across the team.
• Analyze complex technical problems and develop innovative, scalable solutions.
• Help ensure software quality, reliability, and timely delivery.
• Mentor junior developers and contribute to a collaborative engineering culture.
• Continuously evaluate and adopt modern development tools, frameworks, and best practices.

Full Stack Developer – Python, Java, Angular, AWS

Backend Engineer

• Design, develop and implement custom software and database application capabilities for a variety of legacy and modernized systems with limited oversight.
• Act as a member of a product team supporting teammates and collaborating with a do what it takes attitude to ensure product and team success.
• Provide improvements to the product(s) being supported
• Actively participate in release and sprint planning, artifact creation, sprint testing, regression testing, demonstrations and retrospectives and solution releases.
• Support release planning with conceptual design and development / refinement of software engineering guidelines.
• Analyze complex project-related problems and creating innovative solutions involving, scheduling, technology, methodology, tools and solution components

Full Stack Developer, Java, Angular/React

• Design and implement vehicle routing and scheduling algorithms using OR-Tools to generate optimal field assignments
• Develop clustering algorithms to group workloads geographically and minimize travel time/cost
• Implement constraint models (capacity, time windows, skills, priorities, survey rules) within the optimizer
• Integrate the optimizer with the Mojo control system APIs for job intake, execution, and results publishing
• Build batch and real-time optimization modes to support both scheduled and on-demand routing
• Refactor optimizer components into modular, extensible strategy interfaces for new routing heuristics
• Implement data preprocessing pipelines to normalize locations, distances, and travel matrices
• Develop automated test harnesses validating solution correctness against known datasets and constraints
• Implement “solution quality” scoring metrics (distance, balance, SLA adherence, cost) to evaluate goodness of routes
• Create regression benchmarks comparing new algorithm performance vs. baseline outputs
• Add parallel processing and scaling support to handle large route sets and high agent counts
• Instrument services with logging and metrics to track runtime, solver performance, and solution quality
• Package optimizer services for CI/CD deployment with reproducible builds and environment configs
• Document routing logic, constraints, integration points, and operational runbooks
• Provide production support, tuning, and continuous improvement of optimization heuristics and performance

Full Stack Developer, Python, Java, Docker, Kubernetes

Artificial Intelligence

• Work with stakeholders to understand business processes, gather requirements, identify operational pain points, and evaluate opportunities for AI adoption.
• Design, test, refine, and document reusable prompts and prompt workflows for approved large language model platforms.
• Develop and support AI-enabled workflows that improve operational efficiency and automate manual processes.
• Support demonstrations, training sessions, and user adoption activities that help stakeholders effectively leverage AI capabilities.
• Use approved AI platforms to assist stakeholders with research, summarization, reporting, analysis, and development of decision-support content.
• Evaluate and validate AI-generated outputs to ensure accuracy, reliability, and alignment with mission requirements.
• Research emerging AI capabilities and identify practical use cases that support mission objectives.
• Support rapid prototyping, testing, implementation, and continuous improvement of AI solutions.
• Document AI use cases, workflows, findings, lessons learned, and recommendations.
• Collaborate with technical teams to support deployment and integration efforts.
• Identify opportunities for advanced AI capabilities, automation, Retrieval-Augmented Generation (RAG), and agentic AI solutions and coordinate with technical teams as needed.

Junior AI Prompt Engineer

Business Analyst

• Gather and document functional and technical requirements through stakeholder interviews and workshops
• Produce detailed user stories with clear acceptance criteria and traceability to business objectives
• Write and maintain SQL queries to validate data accuracy, reconcile discrepancies, and support analysis
• Inspect and analyze JSON/API payloads to verify system integrations and data exchanges
• Map current and future-state business processes and identify gaps or inefficiencies
• Debug and trace end-to-end workflows to isolate root causes of system or process failures
• Maintain backlog, defects, and change requests using GitHub Issues or equivalent tools
• Create interface documentation, data dictionaries, and integration specifications
• Coordinate UAT testing, capture results, and validate that requirements are met
• Publish stakeholder communications, release notes, and requirement updates for each deployment

Salesforce Developer

• Develop APEX code and triggers
• Experienced with automating complex business processes with Salesforce Flow Builder
• Develop test classes to ensure minimum 75% code coverage
• Perform CI/CD activities
• Debug existing code base and take necessary corrective actions
• Troubleshoot production issues and determine root cause
• Serve as primary system administrator for the enterprise Salesforce.com environment
• Work with Salesforce Data Loader for data updates
• Manage Salesforce.com data feeds and other integrations
• Coordinate the evaluation, scope and completion of new development requests
• Work with our institutional management team to establish suitable processes to support administrative development, and change management activities
• Assist in training new users, and grow the Salesforce.com skill set across the organization

Security Engineer

• Supports the U.S. Census Bureau by designing, implementing, operating, troubleshooting, and improving enterprise network security services across on-premises, hybrid-cloud, and cloud-connected environments.
• Focuses on firewall engineering, VPN and remote access services, RSA SecurID or equivalent MFA/token services, content filtering, network access control, edge security services, monitoring and logging integration, vulnerability remediation, security documentation, and policy compliance for TCO-managed systems.
• Serves as a senior technical resource for secure network architecture, operations support, incident response coordination, and compliance support.
• Designs, configures, administers, maintains, and troubleshoots enterprise firewall solutions, including Cisco and Palo Alto platforms.
• Administers VPN services including remote access VPN, site-to-site VPN, client/clientless access, partner connectivity, mobile device access, and cloud connectivity.
• Supports network access control services, including NAC policy administration, endpoint posture or 802.1X controls, identity-aware access policies, and integrations with firewalls, wireless, LAN, and identity management systems.
• Implements and manages network security controls across AWS, Azure, and hybrid environments.
• Reviews logs, alerts, vulnerability notices, and vendor advisories; recommends and implements improvements to reduce risk.

Senior Network Security Engineer

Operations

• Coordinate and manage survey onboarding, setup, configuration, approvals, and rollover activities.
• Ensure survey programs are launched accurately and on schedule.
• Support survey workflows, routing processes, service level agreements (SLAs), and respondent communications.
• Partner with business stakeholders to identify and implement process improvements related to survey operations.
• Maintain survey-related configurations, user assignments, and operational controls.
• Support CRM-driven customer engagement and respondent service initiatives.
• Monitor and improve respondent experiences across communication channels.
• Collaborate with internal teams to resolve customer service issues and operational challenges.
• Ensure business processes and workflows are functioning effectively and efficiently.
• Coordinate outreach campaigns and communication efforts supporting survey participation and customer engagement.
• Support email and SMS communication initiatives and monitor campaign effectiveness.
• Assist with audience segmentation, communication strategies, and campaign execution.
• Maintain knowledge articles, FAQs, topics, and self-service content to support respondents and internal users.
• Support search functionality and content organization to improve information accessibility.
• Partner with business teams to ensure knowledge resources remain current and accurate.
• Coordinate data management activities related to survey onboarding, user assignments, account mappings, and operational processes.
• Support integrations and data exchanges between CRM systems and related applications.
• Work with technical teams to troubleshoot data and system issues impacting business operations.
• Assist in testing and validating system changes and enhancements.
• Develop and maintain operational reports, dashboards, and performance metrics.
• Track survey activity, customer interactions, operational effectiveness, and service delivery metrics.
• Analyze trends and provide recommendations to improve efficiency, customer experience, and business outcomes.
• Prepare reports and presentations for leadership and program stakeholders.
• Monitor system performance and operational processes to identify issues and improvement opportunities.
• Coordinate issue resolution efforts with technical and business teams.
• Support platform upgrades, process enhancements, and modernization initiatives.
• Participate in Agile teams and continuous improvement efforts to improve business operations and service delivery.