Ignite IT -  Innovation & Technology

Security Engineer

• Supports the U.S. Census Bureau by designing, implementing, operating, troubleshooting, and improving enterprise network security services across on-premises, hybrid-cloud, and cloud-connected environments.
• Focuses on firewall engineering, VPN and remote access services, RSA SecurID or equivalent MFA/token services, content filtering, network access control, edge security services, monitoring and logging integration, vulnerability remediation, security documentation, and policy compliance for TCO-managed systems.
• Serves as a senior technical resource for secure network architecture, operations support, incident response coordination, and compliance support.
• Designs, configures, administers, maintains, and troubleshoots enterprise firewall solutions, including Cisco and Palo Alto platforms.
• Administers VPN services including remote access VPN, site-to-site VPN, client/clientless access, partner connectivity, mobile device access, and cloud connectivity.
• Supports network access control services, including NAC policy administration, endpoint posture or 802.1X controls, identity-aware access policies, and integrations with firewalls, wireless, LAN, and identity management systems.
• Implements and manages network security controls across AWS, Azure, and hybrid environments.
• Reviews logs, alerts, vulnerability notices, and vendor advisories; recommends and implements improvements to reduce risk.

Senior Network Security Engineer

Operations

• Coordinate and manage survey onboarding, setup, configuration, approvals, and rollover activities.
• Ensure survey programs are launched accurately and on schedule.
• Support survey workflows, routing processes, service level agreements (SLAs), and respondent communications.
• Partner with business stakeholders to identify and implement process improvements related to survey operations.
• Maintain survey-related configurations, user assignments, and operational controls.
• Support CRM-driven customer engagement and respondent service initiatives.
• Monitor and improve respondent experiences across communication channels.
• Collaborate with internal teams to resolve customer service issues and operational challenges.
• Ensure business processes and workflows are functioning effectively and efficiently.
• Coordinate outreach campaigns and communication efforts supporting survey participation and customer engagement.
• Support email and SMS communication initiatives and monitor campaign effectiveness.
• Assist with audience segmentation, communication strategies, and campaign execution.
• Maintain knowledge articles, FAQs, topics, and self-service content to support respondents and internal users.
• Support search functionality and content organization to improve information accessibility.
• Partner with business teams to ensure knowledge resources remain current and accurate.
• Coordinate data management activities related to survey onboarding, user assignments, account mappings, and operational processes.
• Support integrations and data exchanges between CRM systems and related applications.
• Work with technical teams to troubleshoot data and system issues impacting business operations.
• Assist in testing and validating system changes and enhancements.
• Develop and maintain operational reports, dashboards, and performance metrics.
• Track survey activity, customer interactions, operational effectiveness, and service delivery metrics.
• Analyze trends and provide recommendations to improve efficiency, customer experience, and business outcomes.
• Prepare reports and presentations for leadership and program stakeholders.
• Monitor system performance and operational processes to identify issues and improvement opportunities.
• Coordinate issue resolution efforts with technical and business teams.
• Support platform upgrades, process enhancements, and modernization initiatives.
• Participate in Agile teams and continuous improvement efforts to improve business operations and service delivery.

Operations Manager

QA Engineer

• - Execute manual functional, integration, regression, and user acceptance testing for enterprise web applications and services
• - Develop and maintain test cases, test scenarios, and test documentation based on business requirements and user stories
• - Conduct exploratory and ad hoc testing to identify application defects, usability concerns, and edge-case issues
• - Support recurring automated regression and environment validation test runs by reviewing results, documenting issues, and coordinating with development teams
• - Perform API testing using Postman, including request/response validation and test data generation
• - Validate backend system functionality and application data using SQL queries and database testing techniques
• - Assist in developing and implementing quality control methodologies to ensure compliance with QA standards, guidelines, and procedures
• - Participate in formal and informal reviews throughout the software development lifecycle
• - Support basic Section 508 accessibility testing activities and document accessibility-related findings
• - Track, document, and retest defects using Agile lifecycle and defect management tools
• - Collaborate with Scrum teams during sprint planning, backlog refinement, standups, and release activities
• - Support version control and configuration management activities using Git and GitLab
• - Assist with test evidence collection and documentation required for audits, compliance reviews, and release approvals
• - Communicate testing status, risks, and defect trends to project stakeholders and team leadership

Manual Tester, QA Analyst

Director

• Provides domain expertise in contract or subcontract management.
• Administers contracts or subcontracts and monitors contract or subcontract performance.
• Acts as focal point for all contractual communications and commitments to customers or subcontractors.
• Maintains documentation and files in accordance with applicable processes.
• Assures compliance with applicable federal regulations and internal policies and procedures.
• Participates as a key member of the proposal or program team to address contract and/or subcontract requirements.
• Collaborates with the Capture/Proposal/Program Manager to support overall contract or subcontract performance.
• Reviews Requests for Proposals and participates in preparing compliant proposal responses.
• Reviews or supports reviews of subcontractor proposals including management of the source selection process.
• Negotiates contracts or subcontracts within business goals and documents substance of discussions, agreements, and results.
• Reviews contract or subcontract documents for accuracy, performance risk, and conformance with contract terms, conditions, and other provisions.
• Collaborates as a key member of program team to ensure contract or subcontract requirements are fully understood and executed.
• Responds to internal and external inquiries regarding contract or subcontract issues, audits, and compliance requirements.
• Manages contract or subcontract change process and works with the Program Manager to mitigate performance risk.
• Advises and supports business team on issues and developments relative to assigned contracts or subcontracts.
• Monitors contract and subcontract performance for scope changes and takes appropriate action.
• Builds customer or subcontractor relationships and knows customer or subcontractor needs and issues.
• Provides leadership, subject matter expertise, and innovative recommendations to contracting issues.

Director of Government Contracts

Engineer

• Directory Management: Design, deploy, and maintain a highly available NetIQ eDirectory environment across multiple platforms (Linux/Unix/Windows).
• Custom Development: Develop and maintain custom NetIQ Identity Manager (IDM) drivers and workflows using XML, Java, and ECMAScript.
• Tooling & Automation: Build custom support tools and monitoring scripts (Python, Bash, or PowerShell) to automate provisioning, de-provisioning, directory health checks, replication monitoring, and mass data updates.
• Integration: Develop and validate custom LDAP/JDBC connectors for integrating the directory with modern web services (REST/SOAP), USAccess SIP, and SQL databases.
• Schema Engineering: Manage and extend custom eDirectory schemas to support new/existing application integration requirements while ensuring referential integrity and performance.
• Security & Troubleshooting: Act as the Level 3 SME for complex authentication issues, directory corruption, and performance tuning (indexing and partitioning).

Senior Network Security Engineer

Operations Manager

Manual Tester, QA Analyst

Director of Government Contracts

Senior NetIQ Engineer