igloo

Customer Support

• Manage incoming calls, emails or chat depending the LOB igloohome assigns
• Handle customer complaints, provide accurate, valid and complete resolution within the time limits; follow up to ensure resolution
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Take the extra mile to provide customer satisfaction
• Keep records of customer interactions, process customer accounts and file documents on igloohome-approved platforms
• Follow communication procedures, guidelines and policies

Customer Service Executive

Designer

• Develop and execute high-quality visual assets for campaigns, product launches, digital channels, packaging, print, and trade materials
• Maintain consistency and excellence in brand identity across all touchpoints
• Collaborate closely with marketing, content, and product teams to translate business goals into impactful design
• Take ownership of end-to-end design workflows—from concepting and storyboarding to final execution
• Leverage generative AI tools (e.g., Midjourney, Firefly, ChatGPT, etc.) to enhance creative productivity and exploration
• Contribute to the development and refinement of igloohome’s evolving visual language and design system
• Stay informed of industry trends in design, consumer behavior, and digital communication to ensure relevance and competitiveness
• Provide creative direction and feedback to junior designers or external partners as needed

Customer Service Executive

Senior Designer, Brand & Digital