IFX Payments

Compliance

• **Overview of the role**
• We are seeking an experienced Senior Compliance Specialist to join IFX’s Financial Crime Compliance function (Second Line of Defence). This is a high-impact role within the Client Risk Oversight team, responsible for providing independent oversight, challenge, and assurance over client onboarding, ongoing monitoring, and financial crime controls. The role offers significant exposure to high-risk corporate, institutional, and fintech/intermediary client relationships.

Senior Compliance Specialist

Director

• Develop and execute the commercial and go-to-market strategy for fintech, PSP, and MSB solutions across FI, NBFI, payment provider segments.
• Identify market opportunities, customer trends, and competitive positioning to drive revenue growth and market expansion.
• Design scalable sales and distribution strategies aligned with company objectives and regulated market requirements.
• Lead commercial planning, forecasting, pipeline management, and KPI reporting to ensure consistent target achievement.
• Drive strategic growth initiatives within FX, international payments, embedded finance, PSP, and MSB channels.
• Build, lead, and develop high-performing commercial teams across business development, sales, partnerships, and fintech channels.
• Provide leadership across commercial functions, ensuring strong market positioning, strategic growth, and operational alignment.
• Create effective sales structures, onboarding frameworks, and measurable KPI environments to maximise performance and accountability.
• Establish clear commercial processes, sales governance, and enablement tools to support scalable growth.
• Lead and develop a high-performing relationship management function, ensuring strong client engagement, strategic partnership growth, and exceptional stakeholder management across fintech, PSP, MSB, and financial institution relationships.
• Foster a high-performance culture through coaching, performance management, regular reviews, and career development initiatives.
• Drive energy, engagement, and accountability while promoting a collaborative and commercially focused environment.

Commercial Director – Fintech

Sales

• Set the context for your team members to perform by setting targets and KPIs that are effectively measurable and ensure the necessary support framework to perform is in place (tools, training, process documentation, structure etc).
• Create clarity by regularly feeding forward the expectations to your team members (responsibilities, KPIs, priorities etc) and feeding back on their performance through regular conversations (1:1, monthly reviews, etc).
• Drive results by distributing workload, hiring team members, resolving/escalating issues.
• Generate energy and engagement, reward high performance and promote a safe work environment for people to thrive.
• Actively support and encourage your team members personal development and career growth to make it count.
• Develop and implement sales strategies tailored to the SME market, considering the unique needs of these businesses in the UK.
• Conduct regular analysis of market trends, competitor activities, and customer needs to adjust strategies accordingly.
• Accurately forecast sales revenue and manage the sales pipeline to ensure consistent achievement of targets.
• Oversee efforts to acquire new SME clients by identifying opportunities and developing tailored propositions.
• Guide the team in adopting a consultative sales approach, helping SMEs understand the benefits of the FX and payments solutions offered.
• Ensure that the team effectively uses CRM systems to manage leads, opportunities, and client interactions.
• Regularly report sales performance to senior management, providing insights and recommendations for continuous improvement.
• Work closely with other departments, such as marketing, product development, and customer support, to align sales efforts with overall company objectives.
• Keep the team informed of company updates, product developments, and market changes that could impact sales activities.
• Ensure that all sales activities comply with relevant regulations and company policies, particularly in the financial services sector.
• Maintain a deep understanding of the FX and payments products offered, including features, benefits, and differentiators.
• Ensure the sales team is well-versed in the products and services they are selling, able to address customer inquiries effectively.
• Help team identify and pursue strategic partnerships that could expand the company’s reach within the SME sector.
• Assist team explore opportunities for market expansion within the UK, leveraging the company’s FX and payment solutions to tap into new customer segments.
• Manage the sales budget effectively, allocating resources to the most promising opportunities and ensuring a good return on investment.
• Monitor and control sales-related expenses to maintain profitability while achieving growth targets.
• Gather feedback from the sales team and clients to identify areas for improvement in products, services, and sales processes.
• Encourage the team to propose and implement innovative approaches to selling, keeping the company competitive in a rapidly changing market.

Head of Desk – Sales

Product Manager

• Own and communicate a clear product roadmap for our payments and FX products, balancing business objectives, customer needs, and regulatory requirements.
• Contribute to product strategy alongside the Product Director, helping to set direction and articulate a compelling vision for our payments and FX proposition.
• Collaborate with Engineers to maintain and prioritise an orderly backlog of work for engineering teams.
• Proactively identify new product opportunities across payments and FX – whether new functionality, payment rail expansion, or adjacent product capabilities – and build the case for pursuing them.
• Develop a deep understanding of payment rails, FX execution, currency conversion, settlement flows, and bank integrations as they relate to our platform.
• Own core infrastructure capabilities including virtual IBANs, multi-currency accounts, and payment routing, working with Engineering and banking partners to deliver scalable solutions.
• Shape our approach to payment screening and transaction monitoring, ensuring sanctions, fraud, and AML controls are effective and well-integrated without creating unnecessary client friction.
• Ensure regulatory and onboarding requirements are embedded in product design from the outset, working closely with stakeholders throughout the business.
• Champion a seamless client experience across the full payments lifecycle, identifying friction and driving measurable improvements.
• Lead cross-functional delivery as the primary product voice across planning, refinement, and stakeholder communications.
• Track product KPIs and OKRs, using data to drive continuous improvement and inform prioritisation.

Paralegal

• Review and respond to legal enquiries received via the shared legal inbox.
• Support contract lifecycle management (including execution, filing, renewals, termination tracking and record keeping).
• Assist with the preparation, review and administration of legal documents, including NDAs, board resolutions, supplier agreements and customer terms.
• Support dispute resolution processes.
• Create and maintain contract templates and precedent legal documentation.
• Assist and maintain trackers and registers used by the Legal team.
• Assist with the preparation and delivery of training materials for stakeholders.
• Conduct basic legal and regulatory research.
• Collaborate with stakeholders across various business disciplines to implement and improve processes.
• Assist and support legal team members with various business projects (such as licence applications and M&A transactions).
• Assist with reviewing and drafting company policies and procedures.
• Assist with various matters including data protection and intellectual property.
• Support corporate housekeeping tasks, including Companies House filings, maintaining statutory registers and updating group structure records.
• Assist with the preparation of board and committee materials.
• Maintain document management and filing systems for the Legal team.
• Ad hoc support for day-to-day legal tasks and administrative tasks.

Financial Crime

• Conduct thorough and accurate client due diligence (CDD) and enhanced due diligence (EDD) checks in accordance with AML/KYC regulations.
• Ensure all onboarding processes adhere to regulatory and compliance standards.
• Review and verify documentation to ensure compliance with internal policies and regulatory requirements.
• Identify and escalate potential risks or red flags to the KYC Onboarding Manager.
• Act as the first point of contact for KYC-related queries, providing timely and professional responses to clients.
• Communicate effectively to obtain required documentation and clarify requirements with clients.
• Maintain accurate records of onboarding activities within internal systems.
• Support the KYC Onboarding Manager with audits, reporting, and process improvement initiatives.
• Identify opportunities for improving processes and suggest innovative solutions to enhance efficiency.

Senior Compliance Specialist

Commercial Director – Fintech

Head of Desk – Sales

Product Manager

Paralegal

KYC Onboarding Associate