Ensure the timely and successful renewal of software contracts to deliver your monthly, quarterly and annual targets.
Identify and qualify potential customers opportunities through various methods, including email campaigns, one to one customer conversations and leveraging social media platforms.
Proactively engage with customers to address concerns, answer questions and provide quotations and renewal motivations.
Negotiate renewal agreements, including uplifts, up-sell and contract alignment with the current usage requirements.
Collaborate with Install Base Sales Representatives and cross-functional teams to achieve sales targets and exchange valuable customer insights.
Provide accurate monthly and quarterly forecasts and opportunity updates on a weekly basis.
Seek out and execute on upsell opportunities including co-termination and multi-year Renewals.
Maintain and update CRM records to summarize all customer contacts and opportunities.
Ensure the integrity of customer information is developed and maintained to a required standard in all systems.

Requirements

2+ years’ experience in business development, renewals, sales, account management or equivalent customer facing role
Knowledge in IFS.com or comparative technologies including ERP, EAM and/or FSM
Knowledge of Energy & Utilities market beneficial
Excellent English (+ other language requirements in the region?)

Benefits

Flexible paid time off, including sick and holiday
Medical, dental, & vision insurance
401K with Company contribution
Flexible spending accounts
Life insurance and disability benefits
Tuition assistance
Community involvement and volunteering events

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

business developmentrenewalssalesaccount managementCRMnegotiationforecastingupsellingcontract managementcustomer engagement

Soft Skills

communicationcollaborationcustomer serviceproblem-solvinginterpersonal skillsorganizational skillsproactive engagementadaptabilitynegotiation skillsinsight sharing