IFF

Customer Service Representative

IFF

full-time

Posted on:

Location Type: Hybrid

Location: Oberhausen • Germany

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Tech Stack

ERP

About the role

  • Receive and accurately process customer orders in SAP.
  • Monitor the order fulfillment process and proactively communicate about potential delays or bottlenecks.
  • Work closely with internal departments to resolve issues and ensure on-time deliveries.
  • Serve as the primary point of contact for all order-related customer inquiries.
  • Handle complaints and credit notes promptly and professionally.
  • Maintain master data within the Customer Service area.
  • Build and maintain strong relationships with key contacts at customers and within the IFF organization.
  • Contribute to excellent on-time performance and low external complaint rates.

Requirements

  • Degree in Business Administration or completed commercial training with relevant professional experience, or equivalent qualification.
  • Minimum of 2 years' professional experience in a similar role.
  • Excellent verbal and written communication skills in German and English.
  • Strong customer focus and a strong sense of responsibility.
  • High attention to detail and a careful working style.
  • Ability to work under pressure and manage multiple priorities simultaneously.
  • Team player with intercultural competence.
  • Experience with ERP systems (SAP preferred).
Benefits
  • Attractive compensation package and benefits.
  • Opportunities for professional development and training.
  • Inclusive and supportive work environment.
  • Be part of a global market leader in flavors, fragrances and nutrition.
  • Work on projects that shape everyday consumer products.
  • Strong focus on collaboration and continuous improvement.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
order processingorder fulfillmentcustomer servicemaster data managementcomplaint handlingcredit notes managementERP systemsSAP
Soft Skills
communication skillscustomer focusattention to detailability to work under pressuretime managementteam playerintercultural competenceresponsibility
Certifications
Degree in Business Administrationcommercial training