Bilingual Speech Language Pathologist
E-Therapy
Member Services Representative – Bilingual, Medi-Cal
IEHP
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $23 per hour
Job Level
Junior
About the role
- Find joy in serving others with IEHP
- Advocate for members as a Member service Representative
- Guide members to maximize benefits and navigate the healthcare system
- Provide superior service, assisting with benefit inquiries, claims, and wellness programs
- Collaborate with inter-departments to meet members needs
- Coordinate translation for non-English/Spanish speakers
- Efficient problem-solving
- Meet key performance indicators
Requirements
- One (1) year of Customer Service experience analyzing and solving customer problems
- High school diploma or GED required
- Bilingual required.
- HMO or Managed Care Experience preferred
- One (1) year call center experience in a customer service setting preferred
- Medi-Cal program and benefit requirements experience preferred
- Proficiency in Microsoft Office Suite and Windows based programs
- Typing Minimum 35 wpm, good grammar and spelling skills are necessary
- Excellent oral communication skills
Benefits
- CalPERS retirement 457(b) option with a contribution match
- Generous paid time off- vacation, holidays, sick
- State of the art fitness center on-site
- Medical Insurance with Dental and Vision
- Paid life insurance for employees with additional options
- Short-term, and long-term disability options
- Pet care insurance
- Flexible Spending Account – Health Care/Childcare
- Wellness programs that promote a healthy work-life balance
- Career advancement opportunities and professional development
- Competitive salary with annual merit increase
- Team bonus opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer ServiceProblem SolvingBilingualMedi-Cal Program ExperienceTyping (Minimum 35 wpm)Microsoft Office SuiteWindows Based Programs
Soft skills
AdvocacyCollaborationCommunicationEfficiencyInterpersonal Skills
Certifications
High School DiplomaGED
