IDEXX

Product Manager

• Own Platform Strategy and Roadmap
• Build investment cases with clear ROI
• Define and Prioritize Development Backlog
• Manage Vendor Partnership and Delivery
• Establish KPIs for vendor investment efficiency
• Align Cross-Platform Dependencies

Product Owner – Website Technology

Account Executive

• Create demand for IDEXX products and services
• Sell IDEXX Rapid Assay tests and other specialized diagnostics
• Conduct regular virtual sales interactions
• Collaborate effectively with colleagues across the ecosystem
• Process customer orders
• Develop and maintain strong product and service expertise

Inside Sales Representative

Implementation Specialist

• Training veterinary professionals on how to use ezyVet, specific to their role in the clinic.
• Project manage implementations, ensuring each clinic/practice/hospital is confidently utilizing ezyVet and the software configuration is fit for purpose.
• Problem solve, understand the clinics needs and workflows to configure the software appropriately
• Change management with the clinic
• Build and deliver webinar based training and configuration curriculum.
• Manage an assortment of projects all at different stages
• Collaborate with internal teams to help craft the software, prioritize feature and fix releases, streamline processes and generally build amazing outcomes.

Enterprise Implementation Specialist

Solutions Engineer

• Supervise day-to-day activities within the Veterinary Software Implementation department
• Assign work, monitor activities, evaluate and coach performance
• Administer employment actions, provide coaching and guidance to staff
• Manage or provide guidance on escalated or critical issues with clients
• Communicate with other related departments to coordinate work and resolve issues
• Cultivate strong internal and customer business relationships
• Provide ecosystem support around Implementation understanding across IDEXX
• Provide input to department policies, procedures, and training content
• Utilize data, metrics and system tools to ensure efficiency and maximize customer experience
• Identify problems, obstacles, and opportunities and proactively take action to address issues

Software Implementation Manager

• Lead multi-site rollouts of veterinary software for enterprise customers.
• Manage multi-site software rollouts, ensuring requirements, timelines, budgets, and customer satisfaction goals are met.
• Keep stakeholders informed about progress, risks, and expectations.
• Create detailed rollout plans and schedules using templated onboarding plans within GuideCX.
• Document project activities, identify obstacles, track costs, and report results.
• Structure teams efficiently and delegate tasks.
• Manage resources, budgets, timelines, and project scope.
• Perform risk management by identifying potential issues early and developing mitigation strategies.
• Build relationships with internal teams, hospitals, stakeholders, and sponsors.
• Work within Project Management and cross-functional teams for process improvements.
• Develop training requirements and conduct training sessions as necessary.
• Some travel required - up to 25% for conferences, training events, and client engagements.

Software Implementation Project Manager

Sales Development Rep

• Maintaining a robust pipeline of sales opportunities in a high-volume outbound calling and email environment
• Lead IDEXX WebPACS, CardioPet and Telemedicine product sales pursuits within assigned territory, handling opportunity identification and customer nurture journey
• Responsible for booking product demonstrations for the Veterinary Imaging Consultant and Diagnostic Imaging Specialist using a collaborative approach
• Develops, implements, and maintains lead generation network with the IDEXX field sales ecosystem for the assigned territory
• Consistently achieves quarterly & annual quotas
• Is accountable for collaboration with Companion Animal Group(CAG) Commercial team to ensure customer’s overall satisfaction with IDEXX
• Gathers feedback from customers to contribute to product development, sales and marketing strategy, and activities
• Positively promotes and represents the IDEXX brand

Sales Development Representative – Imaging

Consultant

• Provide phone consultations regarding laboratory results, diagnostic testing and treatment options to IDEXX customers
• Know proper specimen handling techniques for laboratory specimens for lab processing and interferences in the sample that may affect the test results
• Know tests offered by IDEXX Reference Laboratories, specimen requirements for tests
• Meet caseload and turnaround expectations, and be accessible for client consultations during regular working hours
• Maintain proficiency and continually develop medical knowledge by attending at least one continuing education meeting per year
• Participate in scheduled consulting service meetings via teleconference