IDEXX

Customer Support

• Part of your role will be troubleshooting our technical equipment (hematology and biochemistry)
• You will support veterinarians with advice and hands-on assistance
• You will answer questions about our blood analysis devices
• You will assist with operation or resolve technical issues
• You will strive to ensure the best possible customer care
• Learn to support new and exciting analytical devices
• Build long-term relationships with your customers

Customer Service Representative – Veterinary Diagnostics

Product Designer

• Partners with product management, development, quality assurance, visual design, and usability engineers to understand product requirements and identify solutions to user interface challenges.
• Creates wireframes, mockups, design documentation, and interactive prototypes to visualize and test design concepts.
• Leverages established design system to maintain visual and functional consistency across software interfaces.
• Leads user research initiatives, including conducting user interviews and usability testing, to gather insights and refine designs.
• Develops creative responses to UX issues that arise during development and testing.
• Work closely with development teams to ensure design intent is accurately implemented in the final product.
• Advocates for the user-centered design process and contribute to the overall user experience of IDEXX software products.

Senior Product Designer

Account Manager

• Responsibility for selling the IDEXX product portfolio in veterinary diagnostics
• Building and maintaining close customer relationships
• Supporting veterinary practices and clinics with in-house diagnostics
• Collaborating with sales specialists and laboratory departments
• Communicating company values and fulfilling customer needs

Veterinary Account Manager – Wuppertal

Customer Success Manager

• Develop and maintain strong relationships with assigned ezyVet corporate/key strategic accounts
• Collaborate with Support teams, Product teams, Sales teams and where applicable wider IDEXX teams
• Proactively engage with customers to identify opportunities and solve issues
• Overseeing the successful handover of new customer sites to BAU process
• Develop and execute tailored customer success plans
• Collaborate with internal customer support teams to ensure prompt handling of customer issues
• Conduct regular business reviews with customers to review performance metrics

Veterinary Software Customer Success Manager

Technical Project Manager

• Lead software development projects related to veterinary solutions
• Collaborate with cross-functional teams to ensure timely delivery of projects
• Manage project timelines, budgets, and deliverables

Veterinary Software Project Manager

Support Engineer

• Provide remote technical support for IDEXX VetLab analysers and diagnostic devices.
• Troubleshoot hardware/software issues, calibration, and performance concerns.
• Respond to customer queries with clarity and empathy.
• Collaborate with internal teams to deliver timely solutions.
• Participate in a rotating roster, including occasional Saturdays and after-hours support.

Technical Support Representative

Outside Sales

• Communicating the true value of our veterinary diagnostic and technology products and services.
• Develop deep and meaningful relationships offering solutions to meet our customers' unique needs.
• Engage customers through knowledgeable interactions, business discussions and educational opportunities.
• Leverage consultative selling techniques.
• Establish yourself as a valued partner in helping veterinary practices grow their diagnostic revenue.
• Collaborate and “co-sell” with other IDEXX sales professionals in the region to close the capital equipment and technology.
• Educate and train veterinary clinic staff about products, services and marketing initiatives.
• Maintain comprehensive and up-to-date knowledge of IDEXX's products and services.
• Communicate customer needs as well as competitive issues to IDEXX's marketing organization and your business unit manager.
• Partner with and assist laboratory operations to ensure customer questions and service issues are satisfactorily addressed and resolved.
• Present IDEXX's values to customers in a professional manner, including understanding of the industry, veterinary practice, technology, operations and processes.
• Manage IDEXX expenses and resources in line with company guidelines and directives.

Field Sales Diagnostic Consultant

Director

• Define and execute IDEXX’s global vulnerability management strategy, roadmap, and operating model aligned with NIST CSF, ISO 27001, and CIS Controls
• Advise the CISO on vulnerability posture, enterprise risk trends, and risk-reduction strategy
• Establish vulnerability lifecycle workflows from discovery through remediation validation, including escalation paths, exceptions, and governance
• Develop vulnerability management policies, standards, and remediation SLAs
• Define and track KPIs, KRIs, and program success metrics to measure effectiveness, velocity, and maturity
• Lead, mentor, and grow a global team of vulnerability management professionals, security engineers, and analysts
• Build sustainable organizational capabilities and a culture of continuous improvement and operational excellence
• Manage staffing, performance, career development, and vendor/partner relationships to support program scale and effectiveness
• Lead enterprise-wide vulnerability identification, assessment, prioritization, and remediation across infrastructure, applications, cloud (AWS, Azure, GCP), endpoints, containers, OT/IoT, manufacturing, and laboratory environments
• Establish risk-based prioritization models incorporating exploitability, threat intelligence, asset criticality, and environmental context
• Own and mature vulnerability management platforms (e.g., Tenable, Qualys, Rapid7, Wiz, Snyk) to ensure accuracy, coverage, and scalability
• Drive automation, cloud-native capabilities, CI/CD integration, and shift-left practices to improve remediation efficiency and developer enablement
• Integrate vulnerability data into orchestration platforms, ticketing systems, and security dashboards
• Partner with IT Operations, Cloud Infrastructure, Engineering, DevSecOps, and business technology leaders to embed remediation into enterprise workflows
• Assess and improve remediation capacity through training, tooling enhancements, and automation
• Develop and deliver operational, technical, and executive-level vulnerability reporting and dashboards
• Communicate vulnerability posture, trends, and recommendations to the CISO, security leadership, and governance forums
• Analyze vulnerability data to identify systemic issues, recurring patterns, and opportunities for proactive risk reduction.

Associate Director – Global Vulnerability Management

Security Engineer

• Own and optimize IDEXX’s DSPM platform, including configuration, integrations, operations, and continuous improvement
• Establish visibility into sensitive and regulated data—where it resides, how it flows, and how it’s protected
• Lead the strategy, design, and execution of global data protection across cloud, on-premises, and hybrid environments
• Drive reduction of over-privileged access across Snowflake, databases, applications, and SaaS environments through enforceable controls
• Define and communicate IDEXX’s multi-year data security strategy and architecture direction

Manager, Data Security – Cybersecurity, InfoSec

Implementation Specialist

• Training veterinary professionals on how to use ezyVet, specific to their role in the clinic.
• Project manage implementations, ensuring each clinic/practice/hospital is confidently utilizing ezyVet and the software configuration is fit for purpose.
• Problem solve, understand the clinics needs and workflows to configure the software appropriately
• Change management with the clinic
• Build and deliver webinar based training and configuration curriculum.
• Manage an assortment of projects all at different stages
• Collaborate with internal teams to help craft the software, prioritize feature and fix releases, streamline processes and generally build amazing outcomes.

Sales

• Provide operational support to the Sales team and contribute to the effective management of customer files using our internal tools, in particular SAP.
• Create, update and monitor customer orders in SAP.
• Provide administrative support to the commercial team in processing their customer files.
• Assist in the preparation of activity-tracking reports.
• Contribute to the continuous improvement of sales support tools and processes.