Technical Customer Support Consultant
IDEXX
full-time
Posted on:
Location Type: Remote
Location: Germany
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About the role
- Troubleshooting our technical equipment (hematology and biochemistry)
- Assisting veterinarians with the operation of blood analyzers
- Proactively contributing to the team
- Discussing and resolving technical issues with customers
- Building and maintaining customer relationships and trust
- Contributing to optimal customer care
- Handling new analyzers
Requirements
- Customer-focused with experience in customer support
- Strong service orientation and excellent verbal and written communication skills in German and English
- Affinity for technology and biotech devices
- Calm and creative, combining these traits with a high degree of accuracy and analytical thinking
- Motivated and enjoys working in a large team
- Working and thinking style characterized by creativity, empathy, and great attention to detail
Benefits
- Opportunity to become part of an international, fast-growing company
- Independent and responsible work in a future-proof industry
- Comprehensive and professional onboarding as well as regular professional exchange within a qualified and committed team
- High level of innovation and market orientation
- Challenging and varied responsibilities
- Regular, leisure- and family-friendly working hours with an excellent work–life balance
- Additional days off for social engagement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingblood analyzersbiochemistryhematology
Soft Skills
customer-focusedservice orientationverbal communicationwritten communicationcreativityanalytical thinkingempathyattention to detail