
Enterprise Customer Implementation Lead
IDEXX
full-time
Posted on:
Location Type: Hybrid
Location: Frisco • Maine • Texas • United States
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Salary
💰 $70,000 - $85,000 per year
Job Level
Tech Stack
About the role
- Lead a team of Veterinary Software Specialists who implement ezyVet to animal hospitals
- Foster a high-performing team and retain top talent
- Provide guidance on escalated or critical issues with clients
- Cultivate strong internal and customer business relationships
- Utilize data and system tools to ensure efficiency
- Prepare reports summarizing work activities
Requirements
- 3+ years’ people leadership experience
- Preference given to candidates with SaaS technical implementations or Veterinary hospital leadership
- Strong business acumen with an understanding of software deployment (onboarding, implementation)
- Ability to inspire, educate, and build a high performing team culture during times of change
- Strong technical aptitude for cloud-based software paired with business acumen
- Exceptional goal-guided servant leadership skills
- Strong problem-solving skills and attention to detail
- Experience partnering with internal/external partners on technical projects
Benefits
- Health / Dental / Vision Benefits
- Day-One 5% matching 401k
- Additional benefits including but not limited to financial support
- Pet insurance
- Mental health resources
- Volunteer paid days off
- Employee stock program
- Foundation donation matching
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SaaS implementationssoftware deploymentcloud-based softwaredata analysisreport preparation
Soft Skills
people leadershipbusiness acumenteam culture buildingservant leadershipproblem-solvingattention to detailrelationship building