IDEXX

Enterprise Customer Implementation Lead

IDEXX

full-time

Posted on:

Location Type: Hybrid

Location: FriscoMaineTexasUnited States

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Salary

💰 $70,000 - $85,000 per year

Job Level

Tech Stack

About the role

  • Lead a team of Veterinary Software Specialists who implement ezyVet to animal hospitals
  • Foster a high-performing team and retain top talent
  • Provide guidance on escalated or critical issues with clients
  • Cultivate strong internal and customer business relationships
  • Utilize data and system tools to ensure efficiency
  • Prepare reports summarizing work activities

Requirements

  • 3+ years’ people leadership experience
  • Preference given to candidates with SaaS technical implementations or Veterinary hospital leadership
  • Strong business acumen with an understanding of software deployment (onboarding, implementation)
  • Ability to inspire, educate, and build a high performing team culture during times of change
  • Strong technical aptitude for cloud-based software paired with business acumen
  • Exceptional goal-guided servant leadership skills
  • Strong problem-solving skills and attention to detail
  • Experience partnering with internal/external partners on technical projects
Benefits
  • Health / Dental / Vision Benefits
  • Day-One 5% matching 401k
  • Additional benefits including but not limited to financial support
  • Pet insurance
  • Mental health resources
  • Volunteer paid days off
  • Employee stock program
  • Foundation donation matching
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaS implementationssoftware deploymentcloud-based softwaredata analysisreport preparation
Soft Skills
people leadershipbusiness acumenteam culture buildingservant leadershipproblem-solvingattention to detailrelationship building